Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Default server IP changed - Unable to access cpanel

Discussion in 'General Discussion' started by tamilsweet, May 27, 2008.

  1. tamilsweet

    tamilsweet Registered

    Joined:
    May 27, 2008
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    51
    Hi,
    We bought new ips to our VPS account and the default ip got changed.
    Now when we try to login to the cpanel, we get licence error.
    We have a active license for one of the ips and how can we configure the cpanel to use the licensed ip??
    :confused:

    Thanks
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,216
    Likes Received:
    10
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Please submit a sales ticket or email Support & Customer Service | cPanel, Inc. so we can handle this issue.
     
  3. tamilsweet

    tamilsweet Registered

    Joined:
    May 27, 2008
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    51
    Hi David,
    Thanks for the reply.
    The server is hosted with EMC and I'm the server admin.
    What are all the details I need to provide to submit the ticket?

    Regards
    Tamil
     
    #3 tamilsweet, May 27, 2008
    Last edited by a moderator: Jan 22, 2018
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,216
    Likes Received:
    10
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Send us the old IP address of the server and we can work from there :).
     
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice