Default server IP changed - Unable to access cpanel

[tamilsweet]

Hi,
We bought new ips to our VPS account and the default ip got changed.
Now when we try to login to the cpanel, we get licence error.
We have a active license for one of the ips and how can we configure the cpanel to use the licensed ip??


Thanks

 

[cPanelDavidG]

Hi,
We bought new ips to our VPS account and the default ip got changed.
Now when we try to login to the cpanel, we get licence error.
We have a active license for one of the ips and how can we configure the cpanel to use the licensed ip??


Thanks

Please submit a sales ticket or email Support & Customer Service | cPanel, Inc. so we can handle this issue.

 

[tamilsweet]

Please submit a sales ticket or email Support & Customer Service | cPanel, Inc. so we can handle this issue.

Hi David,
Thanks for the reply.
The server is hosted with EMC and I'm the server admin.
What are all the details I need to provide to submit the ticket?

Regards
Tamil

 

[cPanelDavidG]

Hi David,
Thanks for the reply.
The server is hosted with EMC and I'm the server admin.
What are all the details I need to provide to submit the ticket?

Regards
Tamil

Send us the old IP address of the server and we can work from there .