Default Webpage after restore live website backup to new server

[rasa]

hello
we have a new customer who decided to move his service to us
we recive his cpmove file and restore it and then assign a dedicated ip address and setup a whitelable dns for him

now
the dns is set and his domains are resolved to our server
but when we enter his dedicated ip our his domain name /http://domainname.com/cgi-sys/defaultwebpage.cgi/ insted of his website open !

what shall i do ?
where the problem is ?
other websites on the server are work just fine

 

[MilesWeb]

Do you mean when you browse the dedicated IP (assigned to him) his website opens ?

 

[rasa]

Do you mean when you browse the dedicated IP (assigned to him) his website opens ?

Yes
but not the content but the default page when i open the domain or website IP

any suggestion?
all other websites are function normaly

 

[MilesWeb]

Check the entries in apache and zone files. Check if the same server IP is used in apache virtual host & DNS zone file.

 

[rasa]

Could You please tell me more information and how to ?

 

[rasa]

any help ?

 

[rasa]

i found out that when we change this website ip to shared the websote will work normaly abut when we assign a dedicated ip !
default website page appear

what shall i do ?

 

[cPanelMichael]

Hello

You may want to try rebuilding the Apache configuration file via:

# /scripts/rebuildhttpdconf

Also, check to see if the domain name resolves to the IP address it's assigned by using the "host" or "ping" command from your local workstation.

Thank you.

 

[rasa]

hello and thank you
the last time we restore client ip to the main shared of the server and problem solved
but last night i assigned dedicated ip to another customer and the same problem appeared

i tried to perform dns clean up and after that i do the /scripts/rebuildhttpdconf but the problem not solved
the domain is resolved from the dedicated ip from my workstation

regards

 

[rasa]

one thing that i forget to mention
we user Unixy Varnish on our server !
i tried to rebuild Ip pool
clear varnish cache and restart varnish !
the same problem

 

[rasa]

Solved

i believe it was because of varnish and a enable/disable will solve problem after rebuild
rebuild DNS cache and httpd conf will solve the problem

please make this tread as SOLVED