Default Webpage after restore live website backup to new server

rasa

Well-Known Member
Feb 17, 2013
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hello
we have a new customer who decided to move his service to us
we recive his cpmove file and restore it and then assign a dedicated ip address and setup a whitelable dns for him

now
the dns is set and his domains are resolved to our server
but when we enter his dedicated ip our his domain name /http://domainname.com/cgi-sys/defaultwebpage.cgi/ insted of his website open !

what shall i do ?
where the problem is ?
other websites on the server are work just fine
 

MilesWeb

Well-Known Member
PartnerNOC
May 23, 2012
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Twitter
Check the entries in apache and zone files. Check if the same server IP is used in apache virtual host & DNS zone file.
 

rasa

Well-Known Member
Feb 17, 2013
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i found out that when we change this website ip to shared the websote will work normaly abut when we assign a dedicated ip !
default website page appear

what shall i do ?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

You may want to try rebuilding the Apache configuration file via:

Code:
# /scripts/rebuildhttpdconf
Also, check to see if the domain name resolves to the IP address it's assigned by using the "host" or "ping" command from your local workstation.

Thank you.
 

rasa

Well-Known Member
Feb 17, 2013
45
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Root Administrator
hello and thank you
the last time we restore client ip to the main shared of the server and problem solved
but last night i assigned dedicated ip to another customer and the same problem appeared

i tried to perform dns clean up and after that i do the /scripts/rebuildhttpdconf but the problem not solved
the domain is resolved from the dedicated ip from my workstation

regards
 

rasa

Well-Known Member
Feb 17, 2013
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one thing that i forget to mention
we user Unixy Varnish on our server !
i tried to rebuild Ip pool
clear varnish cache and restart varnish !
the same problem
 

rasa

Well-Known Member
Feb 17, 2013
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Solved

i believe it was because of varnish and a enable/disable will solve problem after rebuild
rebuild DNS cache and httpd conf will solve the problem

please make this tread as SOLVED