SOLVED Default WHM Backup Question - Account Mail directory

Operating System & Version
CENTOS 7.9 kvm
cPanel & WHM Version
v92.0.9

RNit

Registered
Feb 10, 2021
2
2
3
Indianapolis, IN
cPanel Access Level
Root Administrator
Hi Everyone -- I had a user who randomly lost a few emails the other day (most likely blaming 'the server' when they actually deleted them).

I have automated backups enabled for the domain account, but when browsing through the backup via "File and Directory Restoration", I noticed the 'Mail' directory of the accounts home directory isn't being backed up. Is there a way for WHM backup tool to do this?
 

RNit

Registered
Feb 10, 2021
2
2
3
Indianapolis, IN
cPanel Access Level
Root Administrator
Thanks for the reference! I searched for a while and didn't see any other references anywhere. A little odd that you don't have access to restore any mail documents without some pretty extreme steps...

Seems like a basic functionality of a webmail application.

Anyway - this one's solved. Thanks again!
 

ZenHostingTravis

Well-Known Member
PartnerNOC
May 22, 2020
244
80
28
Australia
cPanel Access Level
Root Administrator
Thanks for the reference! I searched for a while and didn't see any other references anywhere. A little odd that you don't have access to restore any mail documents without some pretty extreme steps...

Seems like a basic functionality of a webmail application.

Anyway - this one's solved. Thanks again!
You're welcome.

You could opt to use Jetbackup instead.

If you buy your license through cPanel, they will also provide you with support.
 
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