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SOLVED [Defect] MySQL Connection Failures and 500 Errors; CloudLinux + Imunify360

Discussion in 'General Discussion' started by cPanelAlex, Nov 15, 2018.

  1. cPanelAlex

    cPanelAlex Technical Analyst Supervisor Staff Member

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    Hello everyone,

    cPanel has been made aware of an issue with CloudLinux's Imunify360 PHP extension which is resulting in issues with MySQL connections from various web scripts, including WordPress. The symptoms may include slow loading websites, frequent HTTP 500 errors, and MySQL connection related errors.

    Resolution:

    CloudLinux has informed us that running the following should resolve the issue for most:

    # yum clean all; yum update imunify360-php-i360

    A restart of Apache and PHP services may be required after taking these steps.

    If issues persist, CloudLinux has recommended temporarily disabling the Proactive Defense feature of Imunify360.

    It should also be noted that this issue is most prevalent on systems running LiteSpeed Web Server. Switching to Apache may yield better results if issues are persisting.

    If the above steps have not resolved your issue, please create a support ticket with us for further investigation:

    cPanel Customer Portal

    We will be updating this post as new information becomes available, as well as when an established fix has been released.

    Thanks!
     
    #1 cPanelAlex, Nov 15, 2018
    HostXNow_Chris, diegomarin, cPanelLauren and 5 others like this.
  2. Doramas

    Doramas Registered

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    As an additional step, you must deactivate and activate cagefs.
    Regards!
     
    #2 Doramas, Nov 15, 2018
  3. HostXNow_Chris

    HostXNow_Chris Active Member

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    Twitter:
    Ah, so that was causing it! :)

    Thanks.
     
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    #3 HostXNow_Chris, Nov 15, 2018
  4. sdeepakbz

    sdeepakbz Registered

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    I uninstalled Imunify360 to fix all the issues.
    Is it safe to install Imunify360 now or problems are still there?
     
    #4 sdeepakbz, Nov 26, 2018
  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @sdeepakbz

    Per their blog it is resolved their case id for this was ICPD-120 - Imunify360 3.7.11 is here but ultimately the best source of information would be to contact them directly.

    Thanks!
     
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    #5 cPanelLauren, Nov 26, 2018
    sdeepakbz likes this.
  6. Alice Smith

    Alice Smith Registered

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    Is it safe to install Imunify360 now or problems are still there?
     
    #6 Alice Smith, Nov 27, 2018
  7. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @Alice Smith

    I believe that question has already been answered. Per their blog, the issue has been resolved but the best place to find out whether or not there will be issues may be to contact them directly.

    Thanks!
     
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    #7 cPanelLauren, Nov 27, 2018
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