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delay in receiving email

Discussion in 'E-mail Discussion' started by freshorange, Jul 22, 2008.

  1. freshorange

    freshorange Well-Known Member

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    We encountered some delay in receiving emails to/from some clients.
    Time to receive sometime can be in hours or even days.
    We noticed when we haven't received any emails for 1 or 2 hours, specially
    during afternoon and we only able to found out when the client called us and
    said they already sent us email.

    Another Case is when we unable to receive email in thunderbird but able to
    forward to gmail or yahoo mail.

    in mail queue manager (WHM) there is more than 6000 messages in the mail queue.
    it can be 27 days in queue manager.

    in the mail server, each mail has its own delivery “history”??
    where i can find it, so we can only investigate specific incidents like this.

    Need your advise to solve this problem.
     
    #1 freshorange, Jul 22, 2008
  2. chirpy

    chirpy Well-Known Member

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    You need to establish the message ID (e.g. 1KKCj4-00022v-QZ) which you can get from the email header in the last Received: (first in the list) record.

    You can then use exigrep to find what happened to it:

    exigrep 1KKCj4-00022v-QZ /var/log/exim_mainlog
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 chirpy, Jul 22, 2008
  3. freshorange

    freshorange Well-Known Member

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    If we sent emails and some of them was delayed in few days, is this
    condition normal? Please kindly advise ...
     
    #3 freshorange, Jul 22, 2008
  4. freshorange

    freshorange Well-Known Member

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    some of the email was delayed in few hours and days:mad:
    any idea?
     
    #4 freshorange, Jul 23, 2008
  5. acenetgeorge

    acenetgeorge Well-Known Member PartnerNOC

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    Are there any entries in your mail log that say smtp-defer, deferred, or any 421 errors? There are reasons why a mail could be deferred for hours and/or days. Definitely check the log using the message ID.
     
    #5 acenetgeorge, Jul 23, 2008
  6. freshorange

    freshorange Well-Known Member

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    here the log

    root@pempek [~]# exigrep 1KL6Qg-0000co-6M /var/log/exim_mainlog
    +++ 1KL6Qg-0000co-6M has not completed +++
    2008-07-22 08:12:38 1KL6Qg-0000co-6M no host name found for IP address 172.251.6.56
    2008-07-22 08:12:38 1KL6Qg-0000co-6M <= ilham@sinarmassekuritas.co.id H=(sms9a3ce86966c) [172.251.6.56] P=esmtpa A=fixed_login:ilham@sinarmassekuritas.co.id S=8090 id=000401c8eb9c$a0864a00$3806fbac@SMSSERVER.CO.ID
    2008-07-22 08:12:39 1KL6Qg-0000co-6M == januar_1201@yahoo.co.id R=lookuphost T=remote_smtp defer (-18): Remote host mta-v1.mail.vip.sg1.yahoo.com [124.108.116.72] closed connection in response to end of data

    how to fix this?
    any idea....
     
    #6 freshorange, Jul 23, 2008
  7. freshorange

    freshorange Well-Known Member

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    here the log

    root@pempek [~]# exigrep 1KL6Qg-0000co-6M /var/log/exim_mainlog
    +++ 1KL6Qg-0000co-6M has not completed +++
    2008-07-22 08:12:38 1KL6Qg-0000co-6M no host name found for IP address 172.251.6.56
    2008-07-22 08:12:38 1KL6Qg-0000co-6M <= ilham@sinarmassekuritas.co.id H=(sms9a3ce86966c) [172.251.6.56] P=esmtpa A=fixed_login:ilham@sinarmassekuritas.co.id S=8090 id=000401c8eb9c$a0864a00$3806fbac@SMSSERVER.CO.ID
    2008-07-22 08:12:39 1KL6Qg-0000co-6M == januar_1201@yahoo.co.id R=lookuphost T=remote_smtp defer (-18): Remote host mta-v1.mail.vip.sg1.yahoo.com [124.108.116.72] closed connection in response to end of data

    how to fix this?
    any idea....
     
    #7 freshorange, Jul 24, 2008
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