Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

delay in receiving email

Discussion in 'E-mail Discussions' started by freshorange, Jul 22, 2008.

  1. freshorange

    freshorange Well-Known Member

    Joined:
    Dec 26, 2007
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    56
    We encountered some delay in receiving emails to/from some clients.
    Time to receive sometime can be in hours or even days.
    We noticed when we haven't received any emails for 1 or 2 hours, specially
    during afternoon and we only able to found out when the client called us and
    said they already sent us email.

    Another Case is when we unable to receive email in thunderbird but able to
    forward to gmail or yahoo mail.

    in mail queue manager (WHM) there is more than 6000 messages in the mail queue.
    it can be 27 days in queue manager.

    in the mail server, each mail has its own delivery “history”??
    where i can find it, so we can only investigate specific incidents like this.

    Need your advise to solve this problem.
     
    #1 freshorange, Jul 22, 2008
  2. chirpy

    chirpy Well-Known Member

    Joined:
    Jun 15, 2002
    Messages:
    13,470
    Likes Received:
    21
    Trophy Points:
    463
    Location:
    Go on, have a guess
    You need to establish the message ID (e.g. 1KKCj4-00022v-QZ) which you can get from the email header in the last Received: (first in the list) record.

    You can then use exigrep to find what happened to it:

    exigrep 1KKCj4-00022v-QZ /var/log/exim_mainlog
     
    #2 chirpy, Jul 22, 2008
  3. freshorange

    freshorange Well-Known Member

    Joined:
    Dec 26, 2007
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    56
    If we sent emails and some of them was delayed in few days, is this
    condition normal? Please kindly advise ...
     
    #3 freshorange, Jul 22, 2008
  4. freshorange

    freshorange Well-Known Member

    Joined:
    Dec 26, 2007
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    56
    some of the email was delayed in few hours and days:mad:
    any idea?
     
    #4 freshorange, Jul 23, 2008
  5. acenetgeorge

    acenetgeorge Well-Known Member
    PartnerNOC

    Joined:
    Mar 6, 2008
    Messages:
    66
    Likes Received:
    2
    Trophy Points:
    58
    Location:
    Southfield, MI
    cPanel Access Level:
    DataCenter Provider
    Are there any entries in your mail log that say smtp-defer, deferred, or any 421 errors? There are reasons why a mail could be deferred for hours and/or days. Definitely check the log using the message ID.
     
    #5 acenetgeorge, Jul 23, 2008
  6. freshorange

    freshorange Well-Known Member

    Joined:
    Dec 26, 2007
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    56
    here the log

    root@pempek [~]# exigrep 1KL6Qg-0000co-6M /var/log/exim_mainlog
    +++ 1KL6Qg-0000co-6M has not completed +++
    2008-07-22 08:12:38 1KL6Qg-0000co-6M no host name found for IP address 172.251.6.56
    2008-07-22 08:12:38 1KL6Qg-0000co-6M <= ilham@sinarmassekuritas.co.id H=(sms9a3ce86966c) [172.251.6.56] P=esmtpa A=fixed_login:ilham@sinarmassekuritas.co.id S=8090 id=000401c8eb9c$a0864a00$3806fbac@SMSSERVER.CO.ID
    2008-07-22 08:12:39 1KL6Qg-0000co-6M == januar_1201@yahoo.co.id R=lookuphost T=remote_smtp defer (-18): Remote host mta-v1.mail.vip.sg1.yahoo.com [124.108.116.72] closed connection in response to end of data

    how to fix this?
    any idea....
     
    #6 freshorange, Jul 23, 2008
  7. freshorange

    freshorange Well-Known Member

    Joined:
    Dec 26, 2007
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    56
    here the log

    root@pempek [~]# exigrep 1KL6Qg-0000co-6M /var/log/exim_mainlog
    +++ 1KL6Qg-0000co-6M has not completed +++
    2008-07-22 08:12:38 1KL6Qg-0000co-6M no host name found for IP address 172.251.6.56
    2008-07-22 08:12:38 1KL6Qg-0000co-6M <= ilham@sinarmassekuritas.co.id H=(sms9a3ce86966c) [172.251.6.56] P=esmtpa A=fixed_login:ilham@sinarmassekuritas.co.id S=8090 id=000401c8eb9c$a0864a00$3806fbac@SMSSERVER.CO.ID
    2008-07-22 08:12:39 1KL6Qg-0000co-6M == januar_1201@yahoo.co.id R=lookuphost T=remote_smtp defer (-18): Remote host mta-v1.mail.vip.sg1.yahoo.com [124.108.116.72] closed connection in response to end of data

    how to fix this?
    any idea....
     
    #7 freshorange, Jul 24, 2008
(You must log in or sign up to post here.)
Loading...
Similar Threads - delay receiving email
  1. LBJ

    cPanel and backscatter / delayed bounces

    LBJ, Jan 8, 2018, in forum: E-mail Discussions
    Replies:
    5
    Views:
    242
    LBJ
    Jan 25, 2018
  2. Dante78

    IMAP mails delayed

    Dante78, Nov 7, 2017, in forum: E-mail Discussions
    Replies:
    6
    Views:
    198
    cPanelMichael
    Nov 8, 2017
  3. diracuser

    delay_unknown_hosts modify the default seconds

    diracuser, Oct 25, 2017, in forum: E-mail Discussions
    Replies:
    3
    Views:
    212
    cPanelMichael
    Oct 26, 2017
  4. DavidSchwartzZA

    cPanel Exim SMTP Delay access

    DavidSchwartzZA, May 30, 2017, in forum: E-mail Discussions
    Replies:
    3
    Views:
    526
    Infopro
    May 30, 2017
  5. Nirjonadda

    Introduce a delay into the SMTP transaction

    Nirjonadda, Apr 22, 2017, in forum: E-mail Discussions
    Replies:
    3
    Views:
    619
    cPanelMichael
    Apr 24, 2017

Share This Page