Delayed Incoming Emails

whipworks

Well-Known Member
Aug 19, 2014
192
11
68
cPanel Access Level
Reseller Owner
Hi,

Are there any new policies that cpanel has that would cause emails to be delayed? We're looking at 30mins to 1hr and a half mostly. Is there a way to fix this issue?
 

kodeslogic

Well-Known Member
PartnerNOC
Apr 26, 2020
441
207
118
IN
cPanel Access Level
Root Administrator
The below article may help you with your problem

 

whipworks

Well-Known Member
Aug 19, 2014
192
11
68
cPanel Access Level
Reseller Owner
That didn't seem to have fixed it. I'm still seeing 30mins to an hour delay on the emails. Do I have to create a greylist on the cpanel server for this? The fix describes solutions for major providers. So I don't know how this affects small hosting companies.
 

cPanelWilliam

Administrator
Staff member
Mar 13, 2018
66
8
83
Houston
cPanel Access Level
Root Administrator
Hello there! Does your server have greylisting enabled? You can verify this via WHM > Greylisting. We've seen some issues recently with Greylisting deferring email from common providers.

If greylisting doesn't appear to be an issue, I would suggest opening a support ticket so our team can try to identify what is causing the delay with incoming email.
 

whipworks

Well-Known Member
Aug 19, 2014
192
11
68
cPanel Access Level
Reseller Owner
This was already suggested by kodeslogic. Seems to have fix it cept for one account still coming in late. Wonder if it's the senders server.
 
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