The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

delete files through manager

Discussion in 'General Discussion' started by arjun84629, Oct 29, 2009.

  1. arjun84629

    arjun84629 Registered

    Joined:
    Oct 29, 2009
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    hi on my webhost not one can delete files through file manager,deleting files through ftp is ok . can anyone suggest a solution for this
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,465
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Your host can better assist you with this, it may be a file permission problem.
     
  3. arjun84629

    arjun84629 Registered

    Joined:
    Oct 29, 2009
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    they told me its an cpanel problem
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,465
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
  5. Wajdan

    Wajdan Member

    Joined:
    Sep 11, 2009
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Please contact your hosting company.
     
  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,557
    Likes Received:
    7
    Trophy Points:
    38
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Please ask the web hosting service provider to check the cPanel error_log for logged detail while attempting to remove a test file (and or one of the problematic files you need removed) via your cPanel File Manager; if log detail is available, it should help point towards a specific cause and allow them to determine corrective measures.

    Here is the path to the error_log that may be relayed when contacting the service provider:
    Code:
    /usr/local/cpanel/logs/error_log
    If the service provider believes it may be a cPanel-related issue they are welcome to submit a ticket to contact us directly; the link in my forums signature may be used to initiate a ticket submission, or the link provided by Infopro (essentially the same) may also be used.
     
Loading...

Share This Page