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delete files through manager

Discussion in 'General Discussion' started by arjun84629, Oct 29, 2009.

  1. arjun84629

    arjun84629 Registered

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    hi on my webhost not one can delete files through file manager,deleting files through ftp is ok . can anyone suggest a solution for this
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Your host can better assist you with this, it may be a file permission problem.
     
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  3. arjun84629

    arjun84629 Registered

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    they told me its an cpanel problem
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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  5. Wajdan

    Wajdan Member

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    Please contact your hosting company.
     
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  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Please ask the web hosting service provider to check the cPanel error_log for logged detail while attempting to remove a test file (and or one of the problematic files you need removed) via your cPanel File Manager; if log detail is available, it should help point towards a specific cause and allow them to determine corrective measures.

    Here is the path to the error_log that may be relayed when contacting the service provider:
    Code:
    /usr/local/cpanel/logs/error_log
    If the service provider believes it may be a cPanel-related issue they are welcome to submit a ticket to contact us directly; the link in my forums signature may be used to initiate a ticket submission, or the link provided by Infopro (essentially the same) may also be used.
     
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