Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Delete forwarded email?

Discussion in 'E-mail Discussion' started by Dan70, Apr 4, 2018.

  1. Dan70

    Dan70 Member

    Joined:
    May 18, 2016
    Messages:
    19
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Hamburg
    cPanel Access Level:
    Root Administrator
    HI, because of the coming strong data security policies I want to just realy incoming email to my clients' main email accounts (just forward it), not keep any copy of it... is there a way?

    Thank you

    Dan
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    3,147
    Likes Received:
    223
    Trophy Points:
    173
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hello,


    If you want to forward mail to your users and not retain a copy of it you'd need to create a forwarder without the email account existing on the server, if the email account exists on the server a copy of the forwarded mail will remain in the account. You can set this up at cPanel>>Email>>Forwarders

    Further information on Email forwarders can be found in our Forwarders Documentation as well
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    Dan70 likes this.
  3. Dan70

    Dan70 Member

    Joined:
    May 18, 2016
    Messages:
    19
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Hamburg
    cPanel Access Level:
    Root Administrator
    Hi Lauren, thank you!!!

    If I understand you correctly I can forward an email like xyz@domain.com to xyy@maindomain.com by just creating a forwarder on cPanel, I do not need to create the email account xyz@domain.com to make this work?

    cool, I thought I need an email account first to be able to do anything with it!!

    THx
    Dan
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    3,147
    Likes Received:
    223
    Trophy Points:
    173
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi Dan, you're very welcome, I'm happy I could help! Yes, that's correct as long as the forwarder exists the email account does not need to.

    Thank you!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    Dan70 likes this.
  5. Dan70

    Dan70 Member

    Joined:
    May 18, 2016
    Messages:
    19
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Hamburg
    cPanel Access Level:
    Root Administrator
    HI Lauren, me again...working on deleting all email accounts... but found this

    Default Email Account
    The default email account is used to catch mail that is unrouted. The username and password of the default account is the same as your cPanel account login. The default account cannot be deleted and has no quota.

    and there are many mails in there ..seems until I delete them...how can I delete all and prohibit mail not directed to info@... (forwarder) to simply be ignored, not stored in default eimail?

    Thx

    Dan
     
  6. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    3,147
    Likes Received:
    223
    Trophy Points:
    173
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi Dan!

    If you have the forwarder created you can set the default account to refuse to accept unrouted mail. Just select "Discard the email while your server processes it by SMTP time with an error message" under
    Default Address Maintenance
    "Send all unrouted email for the following domain"

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    Dan70 likes this.
  7. Dan70

    Dan70 Member

    Joined:
    May 18, 2016
    Messages:
    19
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Hamburg
    cPanel Access Level:
    Root Administrator
    excellent support!!!!!!!!!!!!! Thank you!!!!

    Dan
     
  8. Dan70

    Dan70 Member

    Joined:
    May 18, 2016
    Messages:
    19
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Hamburg
    cPanel Access Level:
    Root Administrator
    uuupsss... my THANK YOU seems to have gone missing...so again

    GREAT SUPPORT, thx!!!

    Was able to do it...

    only thing that still surprises me is that I delete ALL mail, still it says mail is 45 MB ... is that a "delay" ?

    Update: "
    Email Disk Usage" shows 0 and all em,pty, but in other places it still says 45 MB

    THx
    Dan
     
  9. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    3,147
    Likes Received:
    223
    Trophy Points:
    173
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi Dan,


    Thanks! We appreciate that and we're glad to be able to help.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  10. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    3,147
    Likes Received:
    223
    Trophy Points:
    173
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi Dan,


    Do you see anything in trash or if you log out and back in does it remain at 45G?

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    Dan70 likes this.
  11. Dan70

    Dan70 Member

    Joined:
    May 18, 2016
    Messages:
    19
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Hamburg
    cPanel Access Level:
    Root Administrator
    Hi Lauren,

    I closeed the cpanel (am logging in from WHM) and reopened it now

    trash is deleted unter "Email Disk USage" (all email typed deleted to 0)
    when I look under "Email Accounts" and then check under "Default Email Account"

    I see

    ACCOUNTNAME 45 MB (usage)

    no idea where these 45 MB are?

    Thx

    Dan
     
  12. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    3,147
    Likes Received:
    223
    Trophy Points:
    173
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi Dan,

    Can you confirm whether or not space is being used by running something like:

    Code:
    du -h --max-depth=1 /home/$user/mail/domain.tld/
    via SSH?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  13. Dan70

    Dan70 Member

    Joined:
    May 18, 2016
    Messages:
    19
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Hamburg
    cPanel Access Level:
    Root Administrator
    HI Lauren, sorry, got carried away by the GDPR... where shall i run that code?

    Thx
    Dan
     
  14. Dan70

    Dan70 Member

    Joined:
    May 18, 2016
    Messages:
    19
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    Hamburg
    cPanel Access Level:
    Root Administrator
    HI Lauren, also combining this thread with another converstion we had: If I just forweard but in "default email" set to none, the forwarding will also not work...am I correct?

    Thx
    Dan
     
  15. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    3,147
    Likes Received:
    223
    Trophy Points:
    173
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi Dan, no worries! You'd need to log in via SSH to the server and run it, first change domain.tld to your domain name you want to check the disk usage for

    Can you clarify what you mean here? I'm not sure I understand, I'm sorry.


    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice