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Delete "tricky" email account

Discussion in 'E-mail Discussions' started by serju, Apr 23, 2009.

  1. serju

    serju Registered

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    When I bought my hosting space they asked me for a domain name, since I did`t had one and I was going to access the web space with the ip address, I entered "xyz.co.nr". The hosting company offered me the hosting space and from cPanel I was able to create a email account "test@xyz.co.nr". I was even able to sent email from it.

    When I bought a domain, at my request, they replaced the name of my account with the new domain name, and now I am not able to delete "test@xyz.co.nr" because I receive the flowing error:

    "The e-mail account test@xyz.co.nr was successfully deleted.
    Sorry, you do not have access to the domain xyz.co.nr"
    A very strange error message :) "OK but not"

    Is there any way to delete this email address?
     
    #1 serju, Apr 23, 2009
    Last edited: Apr 23, 2009
  2. thewebhosting

    thewebhosting Well-Known Member

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    May be the user ownership issue. I would suggest to contact the web hosting provider to get an exact idea about the issue.
     
  3. acidstudioz

    acidstudioz Active Member

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    i had this same problem after a customer wanted to change domain names did you find a fix for it ?
     
  4. lynxusr

    lynxusr Registered

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    It's not at all a permission issue.

    You will just need to remove the old domain's email address entries [In your case, it is "test@xyz.co.nr" ]from the file /home/user/.cpanel/email_accounts.yaml

    NOTE:: The same issue had been discussed and resolved in the forum itself.

    Refer http://forums.cpanel.net/f5/e-mail-address-deletion-error-141905.html for the same.
     
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