deleted account still in reseller list

[zye]

hi

problem with an reseller
he deleted an account - now he wants to create it again but he is getting the error

Could not restore account “username”: Account Restore Failed: “Account failure: Failed to create the account: The domain “xxxxxx.co.at” may not be created by “RESELLER” because “co.at” is already owned by “otheruser”.” --> otheruser is an account setup by RESELLER

inside otherusers account the domain is neither parked or as addon domain setup

the account is also listed in the resllers account list
Home »Resellers »View Reseller Usage and Manage Account Status

but the "PLAN" is deleted account ???

screenshot attached

 

[cPanelMichael]

Hello

Does this still happen after updating to cPanel version 11.48.1.2? It might be related to the recent case that was resolved:

Reverted case 169841: "Prevent reseller from creating account for a subdomain."

Thank you.

 

[zye]

did update to 11.48.1.2 - all working again

thx

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.