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deleted account still in reseller list

Discussion in 'General Discussion' started by zye, Feb 27, 2015.

  1. zye

    zye Well-Known Member

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    hi

    problem with an reseller
    he deleted an account - now he wants to create it again but he is getting the error

    Could not restore account “username”: Account Restore Failed: “Account failure: Failed to create the account: The domain “xxxxxx.co.at” may not be created by “RESELLER” because “co.at” is already owned by “otheruser”.” --> otheruser is an account setup by RESELLER

    inside otherusers account the domain is neither parked or as addon domain setup

    the account is also listed in the resllers account list
    Home »Resellers »View Reseller Usage and Manage Account Status

    but the "PLAN" is deleted account ???

    screenshot attached
     

    Attached Files:

    #1 zye, Feb 27, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    Does this still happen after updating to cPanel version 11.48.1.2? It might be related to the recent case that was resolved:

    Reverted case 169841: "Prevent reseller from creating account for a subdomain."

    Thank you.
     
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    #2 cPanelMichael, Feb 27, 2015
  3. zye

    zye Well-Known Member

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    did update to 11.48.1.2 - all working again

    thx
     
    #3 zye, Mar 1, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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    #4 cPanelMichael, Mar 2, 2015
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