deleted account still in reseller list

zye

Well-Known Member
Dec 6, 2002
117
4
168
hi

problem with an reseller
he deleted an account - now he wants to create it again but he is getting the error

Could not restore account “username”: Account Restore Failed: “Account failure: Failed to create the account: The domain “xxxxxx.co.at” may not be created by “RESELLER” because “co.at” is already owned by “otheruser”.” --> otheruser is an account setup by RESELLER

inside otherusers account the domain is neither parked or as addon domain setup

the account is also listed in the resllers account list
Home »Resellers »View Reseller Usage and Manage Account Status

but the "PLAN" is deleted account ???

screenshot attached
 

Attachments

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

Does this still happen after updating to cPanel version 11.48.1.2? It might be related to the recent case that was resolved:

Reverted case 169841: "Prevent reseller from creating account for a subdomain."

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
I am happy to see the issue is now resolved. Thank you for updating us with the outcome.