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Deleted messages in client reappears in Inbox

Discussion in 'E-mail Discussions' started by alexgol, Jul 8, 2012.

  1. alexgol

    alexgol Member

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    Hi
    I have my email setup as IMAP on Outlook Mac and for some reason in the past few days every time I delete a message, even though it deletes it, the same messages appear in my inbox. I keep deleting them and they appear again. Does anyone know what could be the problem?
    Thanks in advance.
     
  2. alexgol

    alexgol Member

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    anyone?
    I really need to fix this problem
    thanks
     
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    On your cPanel account, if you delete the message in webmail instead, does it actually delete? I would think it might be due to ownership permissions where somehow the box isn't properly owned so you aren't able to remove them.
     
  4. alexgol

    alexgol Member

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    thank you for responding Tristan. Yes when I deleted in webmail, it doesnt reappear in my client (Outlook) anymore.
    I tried to Repair Mailbox permissions in WHM, but the problem still persists.

    Is there another way around it?

    Many thanks
     
    #4 alexgol, Jul 9, 2012
    Last edited: Jul 9, 2012
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Can you show screen shots of your configuration of that account in Outlook? Typically there are advanced options with tabs. One of the tabs provides an option to keep emails on the server for a period of time, and it might be selected.

    Otherwise, you might want to remove and recreate the account in your email client.
     
  6. alexgol

    alexgol Member

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    I think the problem was my outlook. I rebuilt the database and the problem was resolved. Thanks you for your time.
     
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