Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Deleted SSL Host

Discussion in 'Security' started by TaoWarrir, May 28, 2016.

  1. TaoWarrir

    TaoWarrir Registered

    Joined:
    May 28, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North Carolina
    cPanel Access Level:
    Root Administrator
    Ok I admit I am stupid and am in way over my head. I am root admin for a small website and I accidentally deleted the SSL host under SSL/TLS>Manage Hosts. Now nothing is there and no one can get to the site. How to I install a new SSL host? I have googled everywhere and all it talks about it updating the certificate. My certificate is fine just no one can get to it without the host.
     
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,861
    Likes Received:
    89
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello :),

    Do you have cPanel backup of your account? If you have backup then you can recover your SSL files from your backup file and after that you can reinstall SSL with that SSL files.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. TaoWarrir

    TaoWarrir Registered

    Joined:
    May 28, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North Carolina
    cPanel Access Level:
    Root Administrator
    Sadly no, we had backup turned off because we thought the hosting company was doing it. First thing after it happened I asked the hosting company to do a restore and they were like oh we don't back up your kind of server. Once we get back up and running that is the first thing I will do but a bit of closing the barn door after the horse is out.
     
  4. gryzli

    gryzli Well-Known Member

    Joined:
    Jul 23, 2012
    Messages:
    47
    Likes Received:
    6
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    Twitter:
    If you have your certificate and key, why not use: WHM --> Install an SSL Certificate on a Domain , to re-install the certificate ?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,861
    Likes Received:
    89
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello :),

    Yes, If you do not have old SSL files then you will have to recreate CSR for SSL and then re-issues your SSL from your SSL provider panel.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,885
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    You can regenerate the CSR/Key via "WHM Home >> Security >> SSL/TLS Manager >> Generate, view, or delete SSL certificate signing requests.":

    Certificate Signing Requests (CSR)

    Then, contact the SSL provider and have them update the CRT for the new key. At that point, you can install the updated certificate via "WHM Home >> SSL/TLS >> Install an SSL Certificate on a Domain":

    Install an SSL Certificate on a Domain

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. TaoWarrir

    TaoWarrir Registered

    Joined:
    May 28, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    North Carolina
    cPanel Access Level:
    Root Administrator
    Thanks I tried all the above. Turns out it is not really an SSL issue it was a configuration issue, then the hosting company upgraded our CPanel version to "fix" it and changed the domains around which made the SSL not work any more. So it's being worked on, not fixed yet but my original question is moot.
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,885
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    I'm happy to see your hosting provider is working with you to address the problem. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice