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Deleted the roundcube folder

Discussion in 'E-mail Discussions' started by delalibera, Jan 17, 2017.

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  1. delalibera

    delalibera Member

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    Please, I need help

    I deleted the roundcube folder in /usr/local/cpanel/base/3rdparty/roundcube

    I tried to fix the problem by running
    /scripts/upcp
    /usr/local/cpanel/bin/update-roundcube --force

    but it did not work

    Please I need help
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You should be able to address this issue via the following command:

    Code:
    /scripts/check_cpanel_rpms
    This should detect the issue with the missing directory on cPanel versions 58 or newer, and prompt you to reinstall the Roundcube RPM.

    Thank you.
     
  3. carlose

    carlose Member

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    To help others:

    I had an issue with Roundcube loading a generic "Server Error", while Horde and SquirrelMail both still functioned without issue. The cPanel error logs showed this error:


    I then began troubleshooting through the few forum posts regarding this error but was experiencing trouble with re-installation of Roundcube. Running:

    PHP:
    /scripts/upcp --force
    did not correct. While running:

    PHP:
    /usr/local/cpanel/bin/update-roundcube-db
    I discovered the following error:

    While running:

    PHP:
    rpm ---nodeps cpanel-roundcubemail
    /usr/local/cpanel/bin/update-roundcube --force
    I discovered the following error:

    Steps to resolve:

    Move Roundcube install folder (for backup purposes):

    From:
    To:
    Run the following commands:

    PHP:
    /scripts/upcp --force
    rpm 
    ---nodeps cpanel-roundcubemail
    /usr/local/cpanel/bin/update-roundcube --force
    /usr/local/cpanel/bin/update-roundcube-sqlite-db --force
    Finally, Roundcube is working again. I would imagine this is a "fix"/alternative for completely removing Roundcube and reinstalling/updating. Below are the system details:

     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'd also like to note that internal case CPANEL-11031 was included with cPanel version 62.0.8 to fix an issue where the above error message occurred when the Roundcube update script would attempt to downgrade a database instead of trying to update it:

    Fixed case CPANEL-11031: Fix bug in roundcube db schema update.

    Thank you.
     
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