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deleted website still available

Discussion in 'Bind / DNS / Nameserver Issues' started by KLAC23, Nov 15, 2015.

  1. KLAC23

    KLAC23 Member

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    I have created a new website, removed an old website, set a re-direction for the old site address to the new site.

    Re-direction is not working and old site content is displayed.
    Website content manager is getting an 'Failed to write file to disk' error when trying to upload new content.

    Issue 1: The old site is still available
    In IE and FF, go to bayswater.example.org.au/ > shows old site (I think developed in FrontPage).
    I have cleared my cache a few times and old site still appears.
    I removed the contents of the old site via CPanel
    WMH > Account Information > List Accounts > bayswater CPanel > File Manager
    Under Public Html, I removed content for old site. Only Wordpress content should remain.
    Is there something else I need to do to remove the old site?

    Issue 2: The re-direction doesn't work for URL with www
    Go to www.bayswater.example.org.au/ shows old site contend
    It should redirect to bayswater.example.org.au/wordpress
    Go to bayswater.example.org.au/ without WWW and it redirects as expected.
    Have I set the wrong re-direction?

    Issue 3: Write to disk error.
    Will look at this when Issue 1 is sorted - unless it's causing issue 1??

    Hope you can help.

    Regards
    Karen Wright 'KLAC23'
    Knox LAC Web Manager
     
    #1 KLAC23, Nov 15, 2015
    Last edited by a moderator: Nov 15, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Your access level is listed as "Website Owner". Do you have root access to this system? If not, are you able to consult with your web hosting provider to report this issue. The error message often indicates a lack of available disk space or inodes, which can lead to numerous account problems.

    Thank you.
     
  3. KLAC23

    KLAC23 Member

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    We have a no-support agreement with our host.

    I'm hoping that the old website is causing all the issues, and finally removing will fix them all - including disk space.

    I deleted the old website via Filemanager.

    The old website was developed in Frontpage. Could there be an add on that I haven't removed?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    It's difficult to pinpoint the exact reason for the error message without root access to the system. Your hosting provider should be able to review the available disk space and inodes, as that's more of a server issue instead of an issue with your particular account.

    Thank you.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    What does this mean, exactly? I'm curious enough to ask.
     
  6. KLAC23

    KLAC23 Member

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    They provide hosting, but no support - except for critical stuff.
    So, for this issue it's not deemed 'critical' so no support.
     
  7. KLAC23

    KLAC23 Member

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    I did a bit more digging, and found that there is a mail account full of spam using 215MB.
    The sites quota is 512MB and Disk Used is 367MB, including the mailbox.
    I've cleared out the mailbox and set some purging rules, and Disk Used is now down to 153MB.

    But, still no joy in Wordpress.
    Still get 'Download failed. Failed to write request to temporary file.' when trying to apply a single theme or plugin update.

    I've backed up the site, and considering removing and starting again.
    Any advise otherwise?
     
  8. KLAC23

    KLAC23 Member

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  9. KLAC23

    KLAC23 Member

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    What about the cache folders in FileManager - can I safely empty them?
    like //home/cache
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Frontpage removal should have already happened:
    _FrontPageAutomaticRemoval - cPanel Knowledge Base - cPanel Documentation

    Yes you can remove the contents of the cache directory.

    End users not being provided support for their cPanel accounts by the company that sold them the account? It might be time to find a better Hosting Provider. Your problem would have been sorted by now. This issue likely will involve your Hosting Provider otherwise:

    You might want to check owner of the directories of your website. You might get this error if the script cannot write to directories due to permissions/ownership. This is also something your Hosting Provider needs to assist you with.


    Is there an .htaccess file in the public_html directory of your account? This is a "dot" file and normally hidden. When you open cPanel File Manager (using the Paper Lantern style), top right corner is a button to settings. When you open it you'll see this item listed:
    Show Hidden Files (dotfiles)
    Tick that to reveal the .htaccess file.

    If you find one, and its populated, rename it to effectively kill it. (for troubleshooting purposes here) .htaccess to .htaccess.txt for example.
     
  11. KLAC23

    KLAC23 Member

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    Renamed the htaccess file. No joy.
    Time to push our Host for some support.
    tx for your help.
     
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