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Deleting email attachments from server

Discussion in 'E-mail Discussion' started by Jonathan More, Jan 16, 2013.

  1. Jonathan More

    Jonathan More Active Member

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    I have a client that receives lots of mails with big attachments. Needless to say this will fill IMAP accounts quite fast.

    They save attachments to external hard drive but the email itself has some important information related to that attachment.

    There is an option in Outlook to delete attachment from message and this seems to work fine in computer, but in server (webmail) it seems to create duplicate message without attachment. The original message still remains in the server but seems to be grayed out. I am suspecting this will still use the space?

    Any idea how to get the attachment deleted from server also?
     
  2. kdean

    kdean Well-Known Member

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    If it's not important to keep the email on the server at all, you could instruct them to move those emails to a Personal Folder in outlook not contained within their IMAP account and it will preserve the message and attachment in Outlook, but remove the email entirely from the server.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Have you emptied the Trash?
     
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  4. Jonathan More

    Jonathan More Active Member

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    Yes I emptied the trash.
    This is quite easy to try, if you would be willing to test yourself?
    In Outlook or other client just left click the attachment and delete it, then check how it behaves in web mail.
     
  5. kdean

    kdean Well-Known Member

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    Make sure the account's Purge Options is set to "Purge items when switching folders while online"

    purge.png
     
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