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Delivery error answer

Discussion in 'E-mail Discussion' started by mikelsanz, Oct 2, 2013.

  1. mikelsanz

    mikelsanz Member

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    Hello. When I send an e-mail from, for example Gmail o Yahoo, if remote mailbox don't exists, the servers sends a notification to the sender. But from Cpanel e-mail accounts, sending an e-mail to a unavailable remote box, don't returns nothing to the sender. Only shows a notification on WHM. And, of course, the most senders don't have access to WHM...

    Any solution? Thanks.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    If an email account on your cPanel server sends an email to a remote address that does not exist, it should receive a bounceback from the remote mail server if the remote mail server has configured emails to non-existent email accounts to bounce. Have you checked /var/log/exim_mainlog to see if the bounces were delivered?

    Thank you.
     
  3. mikelsanz

    mikelsanz Member

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    I see this in exim log:

    2013-10-03 09:42:44 1VRdYZ-00005D-Vf <= [email protected] H=mail-vb0-f43.google.com [209.85.212.43]:35677 P=esmtpsa X=TLSv1:RC4-SHA:128 A=dovecot_plain:my[email protected] S=2045 [email protected]l.com T="test" for [email protected]
    2013-10-03 09:42:44 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1VRdYZ-00005D-Vf
    2013-10-03 09:42:44 1VRdYZ-00005D-Vf SMTP connection outbound 1380786164 1VRdYZ-00005D-Vf mydomain.com [email protected]
    2013-10-03 09:42:44 SMTP connection from mail-vb0-f43.google.com [209.85.212.43]:35677 closed by QUIT
    2013-10-03 09:42:47 1VRdYZ-00005D-Vf ** [email protected] R=dkim_lookuphost T=dkim_remote_smtp: SMTP error from remote mail server after RCPT TO:<[email protected]>: host gmail-smtp-in.l.google.com [173.194.78.26]: 550-5.1.1 The email account that you tried to reach does not exist. Please try\n550-5.1.1 double-checking the recipient's email address for typos or\n550-5.1.1 unnecessary spaces. Learn more at\n550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 t10si2404269wjy.77 - gsmtp
    2013-10-03 09:42:47 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1VRdYZ-00005D-Vf
    2013-10-03 09:42:47 1VRdYd-00005O-OT <= <> R=1VRdYZ-00005D-Vf U=mailnull P=local S=3341 T="Mail delivery failed: returning message to sender" for [email protected]
    2013-10-03 09:42:47 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1VRdYd-00005O-OT
    2013-10-03 09:42:47 1VRdYZ-00005D-Vf Completed
    2013-10-03 09:42:48 1VRdYd-00005O-OT => [email protected] R=dkim_lookuphost T=dkim_remote_smtp H=ASPMX.L.GOOGLE.com [173.194.66.27] X=TLSv1:RC4-SHA:128
    2013-10-03 09:42:48 1VRdYd-00005O-OT Completed
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    That shows the bounce was successfully sent to the original sender.

    Thank you.
     
  5. mikelsanz

    mikelsanz Member

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    Yes, now I found it. All OK. Thanks.
     
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