keat63

Well-Known Member
Nov 20, 2014
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Root Administrator
I have 2 accounts on my server, and i'm trying to determine why there's a huge difference in size.

account 1, has about 15 mailboxes associated to it. however, there's no traffic yet, so these mailboxes are empty.
account 2, has 2 mailboxes, both empty, it's public_html folder is an exact copy from account 1.

under whm/list accounts

account 1 is 380mb, account 2 is 21mb.

would 13 empty mailboxes account for 360mb, and if not any ideas where or how i can determine where the discrepancy has come from ?
 

keat63

Well-Known Member
Nov 20, 2014
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Root Administrator
using config file explorer, i moved it to another account, just to see what difference it made.
It doesn't appear to have made any.

Don't panic, the domain isn't live.
I checked in each Cpanel and it tallies with what's being displayed at the list accounts level.
I'm guessing what ever is consuming 340mb is outside of public_html

- - - Updated - - -

other usage is showing 239mb. so it's outside of the home directory

- - - Updated - - -

are there any commands i can run at ssh level to tell me ?
 

Infopro

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May 20, 2003
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keat63

Well-Known Member
Nov 20, 2014
1,839
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cPanel Access Level
Root Administrator
i did find a few backups, but nothing that equates anywhere near 239mb.
considering the domain isn't live, i think i'm going to opt to delete it and recreate.
I know it's probably not the best solution, but It's only 10 minutes work, and i'll be sure it's at least clean.

- - - Updated - - -

blimey i'm even more confused.
I deleted the account and ran find / -user username -ls

no files were found as the acc no longer exists.
I recreated the account, and it's 68mb, which is 40mb larger than an existing account which contains html files ???????

- - - Updated - - -

I deleted the account and deleted the package.
Created a new package and account, disk usage = 0mb
Recreated the original package and account, disk usage = 68mb

i removed all the backup files for this user.
i removed the account and package again, this time creating just the user and adding him to a new package.
disk usage = 68mb, so it seems to be following the user account.
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Do you have root access to the server? If so, feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.