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Determining why account was suspended

Discussion in 'General Discussion' started by Donovan Brooke, Aug 2, 2016.

  1. Donovan Brooke

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    Hello, for some reason, an account became suspended.

    I'm a newer cpanel admin, so maybe this is common or happens for a reason?

    WHM version 54 (build 28)

    I unsuspended the user in WHM:
    ---------------------------------------------
    Changing shell for hmbuser.
    Shell changed.
    Unlocking password for user hmbuser.
    passwd: Success
    Unsuspending websites...
    Unsuspending FTP accounts...
    Updating FTP passwords for hmbuser
    FTP password files updated.
    FTP vhost passwords synced
    hmbuser's account is now active
    Unsuspending mysql users
    hmbuser's account has been unsuspended
    -------------------------------------------------

    My question.. why was the account or user suspended in the first place. As far as I know, I'm the only admin... and as an admin, I don't feel good about things that get suspended on their own. ;-)

    TIA,
    Donovan
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Have you installed any third-party plugins or billing applications that can suspend an account? If not, do you notice any entries in your /root/.bash_history file or in /usr/local/cpanel/logs/access_log that suggests an administrator suspended an account?

    Thank you.
     
  3. Donovan Brooke

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    Hi, nothing that I could see. Maybe I suspended the account in my sleep? :)
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature if you would like us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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