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Dev can't connect using FTP account

Discussion in 'General Discussion' started by SaadK, Jul 29, 2015.

  1. SaadK

    SaadK Member

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    Location:
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    I've created a username/password for my developer in order for him to access my files related to a website. But he says he is getting "access denied." We've checked and all the login info is correct.

    What could the problem be?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might ask your Hosting Provider to check his logs for clues.
     
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  3. Jcats

    Jcats Well-Known Member

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    Can you paste the actual logs from the FTP client showing the message, feel free to replace username / ip info if its showing
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Your access level is listed as "Website Owner", so I will assume you do not have root access. First, ensure the developer is using the full username (username@domain) and not just the username on it's own. Contact your provider if the issue persists because their IP address could be locked by cPHulk brute force detection.

    Thank you.
     
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