Diagnostic-Code: smtp; 451 Your account has been locked

good_samaritan

Registered
Aug 13, 2020
1
0
1
Malawi
cPanel Access Level
Root Administrator
I am a system administrator and one of my clients' emails cant get through and he is receiving a mail delivery failure massage with the following particulars:

Code:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  [email protected]
    host smtp.antispamcloud.com [38.111.198.189]
    SMTP error from remote mail server after end of data:
    451 Your account has been locked. Please contact your administrator.:
    retry timeout exceeded
    
  [email protected]
    host smtp.antispamcloud.com [38.111.198.189]
    SMTP error from remote mail server after end of data:
    451 Your account has been locked. Please contact your administrator.:
    retry timeout exceeded
    
  [email protected]
    host smtp.antispamcloud.com [38.111.198.189]
    SMTP error from remote mail server after end of data:
    451 Your account has been locked. Please contact your administrator.:
    retry timeout exceeded
Reporting-MTA: dns; r120.websiteservername.com

Action: failed
Final-Recipient: rfc822; [email protected]
Status: 5.0.0
Remote-MTA: dns; smtp.antispamcloud.com
Diagnostic-Code: smtp; 451 Your account has been locked. Please contact your administrator.: retry timeout exceeded

Action: failed
Final-Recipient: rfc822; [email protected]
Status: 5.0.0
Remote-MTA: dns; smtp.antispamcloud.com
Diagnostic-Code: smtp; 451 Your account has been locked. Please contact your administrator.: retry timeout exceeded

Action: failed
Final-Recipient: rfc822; [email protected]
Status: 5.0.0
Remote-MTA: dns; smtp.antispamcloud.com
Diagnostic-Code: smtp; 451 Your account has been locked. Please contact your administrator.: retry timeout exceeded
I need urgent assistance from anyone who knows. Thank you in advance.
 

cPanelLauren

Technical Support Community Manager
Staff member
Nov 14, 2017
13,036
1,205
313
Houston
Hello,

Does the user use antispam cloud? This isn't a standard error message from cPanel, I'd assume the relay you're using is has an issue with the account.