Did cpanel installation already completed in this server?

timetraveler

Member
Apr 20, 2016
7
0
1
LA
cPanel Access Level
Root Administrator
I already many times installing cpanel before, but this time i dont know the installation already completed or not


in a fresh centos 6.7 server, using putty, i run screen

then i install cpanel like usually

there is rain & thunder outside, so i close the putty & turn off the computer, the installation is still running in the background right?

now already 12 hours after that, i try open my ip 1.2.3.4:2086 but the whm page still not opened

This site can’t be reached

1.2.3.4 took too long to respond.
ERR_CONNECTION_TIMED_OUT


how to check cpanel installation already completed in this server, few hours ago?
 

TerranceR

Well-Known Member
Jul 9, 2015
73
9
83
Houston, TX
cPanel Access Level
Root Administrator
Hello,

There is a very good possibility that (if you were not running the installation in screen) that the installer failed when you closed out of the session. I would recommend opening a ticket so that we can take a look.
 

timetraveler

Member
Apr 20, 2016
7
0
1
LA
cPanel Access Level
Root Administrator
i dont have Support Access ID, since cpanel looks like not installed yet
can i use another cpanel Support Access ID from another server

or i can reinstall cpanel? just repeat the cpanel install instruction?
 

prakashnplink

Active Member
Apr 8, 2014
35
1
8
cPanel Access Level
Root Administrator
There might be firewall issue. Is port 2086 open? you can check it quicky by following code if you are in Linux and have installed netcat
Code:
nc -zv 1.2.3.4 2086 -w 3
In another hand why don't you just open the server and check if installation is completed in screen or not?
 

timetraveler

Member
Apr 20, 2016
7
0
1
LA
cPanel Access Level
Root Administrator
There might be firewall issue. Is port 2086 open? you can check it quicky by following code if you are in Linux and have installed netcat
Code:
nc -zv 1.2.3.4 2086 -w 3
In another hand why don't you just open the server and check if installation is completed in screen or not?
here is the netcat result, from another server, how is it?
nc: connect to 1.2.3.4 port 2086 (tcp) failed: No route to host


i am not pressing CTRL+A, when closing the screen before, so i cant resume the screen
is there other way to check cpanel installation completed or not?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello :)

You can review the installation log at:

/var/log/cpanel-install.log

Check to see if it finished, and if not, let us know the last few lines of the log file before it failed.

Thank you.
 

timetraveler

Member
Apr 20, 2016
7
0
1
LA
cPanel Access Level
Root Administrator
ok here is the last few lines from /var/log/cpanel-install.log


[2016-04-20 17:32:21 +0500] Retrieving and staging /cpanelsync/11.54.0.21/binaries/linux-c6-x86_64/cgi-sys/entropybanner.cgi.xz
[2016-04-20 17:32:23 +0500] Set permissions on /usr/local/cpanel/cgi-sys/entropybanner.cgi-cpanelsync to 0755
[2016-04-20 17:32:23 +0500] Retrieving and staging /cpanelsync/11.54.0.21/binaries/linux-c6-x86_64/bin/set_zone_ttl.xz
[2016-04-20 17:32:44 +0500] Set permissions on /usr/local/cpanel/bin/set_zone_ttl-cpanelsync to 0700
[2016-04-20 17:32:44 +0500] Retrieving and staging /cpanelsync/11.54.0.21/binaries/linux-c6-x86_64/cpkeyclt.xz
[2016-04-20 17:33:21 +0500] Set permissions on /usr/local/cpanel/cpkeyclt-cpanelsync to 0700
[2016-04-20 17:33:21 +0500] Retrieving and staging /cpanelsync/11.54.0.21/binaries/linux-c6-x86_64/bin/admin/Cpanel/session_call.xz

looks like the installation stopped here
its about when i close the putty or about 30 minutes after that

how is it, i can reinstall cpanel, just repeat the cpanel install instruction?
or i need to reinstall the censtos first?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
You can restart the installation with the steps in the documentation you referenced. However, ideally you would start with a fresh installation of CentOS if that's possible.

Thank you.