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Directory Privacy

Discussion in 'General Discussion' started by Methen, May 30, 2016.

  1. Methen

    Methen Registered

    Jul 13, 2013
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    Website Owner
    Ok first of all I do pay for cpanel Iam just a website user, I have contacted the support there and I am getting no where with them, The bug is in the directory privacy tool, it is not working, when you try to pass word protect a directory, everything seems to work ok but when you go to test the directory it is not protected, I believe what the problem is, it is not saving the info...
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Root Administrator

    It's difficult to troubleshoot this type of issue when root access is not possible. Could you review the .htaccess file within the account's public_html directory and let us know the contents in CODE tags, ensuring you exclude any real domain names or IP addresses.

    Thank you.
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