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Disable Autodelete but email is still redirected to /dev/null

Discussion in 'E-mail Discussion' started by rgcambel, Nov 9, 2014.

  1. rgcambel

    rgcambel Registered

    Nov 9, 2014
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    I am new in this forum and I was referred to post my problem here by the technical group from IX WebHosting.

    I have a problem with an email coming from our client which is being filtered by Spamassassin and redirected to /dev/null. So I have no way to retrieve the email contents.

    As per instruction from Alex Kilmov of the Technical Support, I disable the Auto-Delete Spam feature from my cPanel and I added the entry * in my whitelist. But still the email is being filtered.

    Can somebody help me on this?
    #1 rgcambel, Nov 9, 2014
    Last edited by a moderator: Nov 9, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    Do you have any account level filters or user level filters configured in cPanel that could be blocking email from that address? You can search for their address in /var/log/exim_mainlog to see what's happening to the messages. EX:

    exigrep user@domain /var/log/exim_mainlog
    Thank you.
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