SOLVED Disable Contacts SSL expiry messages in bulk (200+ accounts)

mythosis

Member
Oct 29, 2013
15
4
3
cPanel Access Level
Reseller Owner
I am looking at a solution to stop our clients getting the certificate expiry messages for Auto SSL as this is generating too much enquiry for something not necessary.

I have researched that you can disable these notifications individually through each cPanel under contact preferences.

Are these preferences stored in a file(s) that can be programmatically turned off en-large.

- Removed -

(side-note/feature request: Can an override be added to the WHM > AutoSSL Options page that forces these notifications to go to root or at least disables them entirely)

upload_2018-8-6_8-43-10.png
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
Hello @mythosis,

cPanel & WHM version 74 includes changes that improve the ability for users and administrators to configure AutoSSL notifications. Here's the relevant section from the 74 Release Notes:

AutoSSL user notifications
In cPanel & WHM version 74, we streamlined the number of configuration options, which makes it efficient for users and administrators to configure AutoSSL notifications.

For WHM users, we updated the Options tab in WHM's Manage AutoSSL interface (WHM >> Home >> SSL/TLS >> Manage AutoSSL). Administrators can now configure user notifications independent of their settings in WHM, such as all events or failures only, or disable all AutoSSL notifications.

For cPanel users, we updated cPanel's Contact Information interface (cPanel >> Home >> Preferences >> Contact Information) to reduce the AutoSSL Notifications user notification preferences to four options. Some settings only appear based on the notification level that your WHM administrator sets in the Manage AutoSSL interface (WHM >> Home >> SSL/TLS >> Manage AutoSSL).

Notes:
  • These settings are not available if your WHM administrator disables AutoSSL user notifications in the Manage AutoSSL interface (WHM >> Home >> SSL/TLS >> Manage AutoSSL).
  • These settings are not available to Webmail users.
Version 74 is tentatively planned for publication to the RELEASE build tier later this week. You can review the full release website at:

The Hosting Platform of Choice | cPanel Release Highlights | cPanel, Inc.

Let me know if you have any questions.

Thank you.
 
  • Like
Reactions: mythosis

mythosis

Member
Oct 29, 2013
15
4
3
cPanel Access Level
Reseller Owner
Your on to it!

Will this include disabling specifically the SSL expiry notices in WHM. As currently WHM doesn't have this, they can only be disabled via cPanel.

If so, looking forward to this release.

Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
Will this include disabling specifically the SSL expiry notices in WHM. As currently WHM doesn't have this, they can only be disabled via cPanel.
Hello @mythosis,

Here's a look at the relevant section on the Options interface in WHM >> Manage AutoSSL on cPanel & WHM version 74:

manageautossl.png
Thus, you could select Notify the user for AutoSSL certificate request failures only. to ensure the system only notifies the users when the certificate request fails.

Thank you.
 

mythosis

Member
Oct 29, 2013
15
4
3
cPanel Access Level
Reseller Owner
This looks great thanks.

As it turns out my problem was actually something a wee bit different. We had accounts that had migrated from one cPanel server to another and the new server didn't have Let’s Encrypt™ as an AutoSSL provider. Thus the new server was sending out the notices as it indeed wasn't able to renew the current certs for some accounts as only the cPanel provider was listed.

Thanks for your assistance though, and I'm looking forward to these changes.
 
  • Like
Reactions: cPanelMichael

vikins

Well-Known Member
Oct 3, 2006
120
1
168
Hello @mythosis,

Here's a look at the relevant section on the Options interface in WHM >> Manage AutoSSL on cPanel & WHM version 74:

View attachment 53857
Thus, you could select Notify the user for AutoSSL certificate request failures only. to ensure the system only notifies the users when the certificate request fails.

Thank you.
Can't wait for this. Can this be achieved in 72? I'd like *ALL* USER notification OFF and *ALL* admin notification ON. Possible? And can it be done in a way that will not break something when it updates to 74? Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
Hello @vikins,

The additional notification settings in WHM >> Manage AutoSSL are not planned for inclusion with version 72. However, cPanel & WHM version 74 is available in the RELEASE build tier if you'd like to upgrade your server to that version to take advantage of these new notification settings for AutoSSL.

Thank you.