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Disable emails from going to Junk folder on webmail

Discussion in 'E-mail Discussions' started by altinix, Feb 13, 2017.

  1. altinix

    altinix Member

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    Hello,

    I'm having an issue regarding some legitimate emails going to the Junk folder on webmail, and as a result, I can't pull these emails using POP3, (because this checks only Inbox folder). These emails are legitimate ones, like from CPHulk, or of the same domain as my email address.
    This issue started a few days ago, I think when cPanel updated to version
    WHM 62.0 (build 10)
    As of now, it is only me who has emails delivered to Junk folder. Other accounts don't have this issue...as of now. (the same email is being delivered to them in Inbox).
    I have deleted and setup the account from the start on cPanel.
    Tried to setup some spam filter to be delivered to the INbox folder.
    Restarted Exim service.
    Tried unsubsribing the Junk folder but emails keep getting there.
    Disabled SpamAssasin on this domain, but none of them work.
    Any suggestion how to resolve this?

    Also, with exigrep I see this issue like being delivered like below: (haven't seen this before)
    /home/cpanel_account/mail/domain/user_address/
     
    #1 altinix, Feb 13, 2017
    Last edited by a moderator: Feb 13, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you post the output from /var/log/exim_mainlog for one of the affected messages? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    Thank you.
     
  3. altinix

    altinix Member

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    My address is altini@example.al. These CP Hulk emails are sent to an alias backbone1@example.al and my address and elis.koci@example.al are members of this alias.
    Elis.koci has no issues.
    Code:
    root@mail [~]# exigrep 1cdUXl-0008Jw-0R /var/log/exim_mainlog
    2017-02-14 05:16:45 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1cdUXl-0008Jw-0R
    
    2017-02-14 05:16:45 1cdUXl-0008Jw-0R <= root@mail.example.al U=root P=local S=44851 T="[mail.example.al] \342\232\240 Excessive Number of Failed Login Attempts from 42.48.xx.xx (China:CN)" for bbone@example.al
    2017-02-14 05:16:45 1cdUXl-0008Jw-0R => /home/example/mail/example.al/altini/ (altini@example.al, backbone1@example.al, backbone1@example.al, bbone@example.al) <bbone@example.al> R=virtual_user_filter T=address_directory
    2017-02-14 05:16:46 1cdUXl-0008Jw-0R => elis.koci (backbone1@example.al, backbone1@example.al, bbone@example.al) <bbone@example.al> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <elis.koci@example.al> dLW0Kq2EolgPfQAAQAeGbg Saved"
    2017-02-14 05:16:46 1cdUXl-0008Jw-0R Completed
    
    I haven't created any filters for incoming spam like the logs are stating:
    Code:
    /home/example/mail/example.al/altini/ (altini@example.al, backbone1@example.al) <backbone1@example.al> R=virtual_user_filter T=address_directory
    
     
    #3 altinix, Feb 14, 2017
    Last edited by a moderator: Feb 14, 2017
  4. sktest123

    sktest123 Well-Known Member

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    Since the Route is indicating as ( R=virtual_user_filter) it's an email account level filter , please check the path /home/example/etc/example.al/(filtername) to identify it or via the cpanel email filters . Either way an email level filtering is triggering here.
     
    #4 sktest123, Feb 14, 2017
    Last edited by a moderator: Feb 14, 2017
  5. altinix

    altinix Member

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    I have already deleted the account, and did setup a new one.
    There are no email filters created for the account. It's just a newly account.
    Also the path /home/example/etc/example.al/altini is empty.
    Is there any way to look any more deep for these filters?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  7. andhunt777

    andhunt777 Registered

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    I'm having the identical issue on my domain. Did you find a resolution to this problem?
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    This turned out to be an issue with a local email client filtering the messages, as opposed to the server or cPanel filtering the message. Try changing the password to the email account and testing with individual email clients to determine which one is filtering the message.

    Thank you.
     
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