Disable sending and receive emails

Lillike

Well-Known Member
May 29, 2018
46
2
8
Hungary
cPanel Access Level
Root Administrator
Hi,

I can not send or receive emails.

I receive the following message to send any:
ERROR
Message not sent.
Connection refused
Server replied: 111 Can't open SMTP stream.

- or -


SMTP Error (-1): Connection to server failed.



From root:


[email protected] [/]# service exim restart
Shutting down exim: [FAILED]
Shutting down spamd: [ OK ]
Starting exim: 2018-05-29 06:11:33 Cannot open main log file "/var/log/exim_log": No such file or directory: euid=0 egid=0
[FAILED]
Starting spamd: [ OK ]

[email protected] [/]# service exim status
exim dead but subsys locked

[email protected] [/]# mv eximdisable eximdisable.bak
mv: cannot stat `eximdisable': No such file or directory


/bin/ls: cannot access /etc/eximdisable: No such file or directory

Please, advice.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,263
313
Houston
Hi @Lillike

Have you made modifications to Exim's configuration? It looks like exim is failing to start due to the following:

Code:
Starting exim: 2018-05-29 06:11:33 Cannot open main log file "/var/log/exim_log": No such file or directory: euid=0 egid=0
Which doesn't exist by default in default cPanel installations. The exim log should be /var/log/exim_mainlog


Thanks!
 

Lillike

Well-Known Member
May 29, 2018
46
2
8
Hungary
cPanel Access Level
Root Administrator
Hi Lauren,

The Exim configuration have not changed by me.

First of all i have a problem with smtp relay usage.


DATE USED LIMIT PERCENT
2018-05-28 0 5000 0.0%
2018-05-27 0 5000 0.0%
2018-05-26 0 5000 0.0%
2018-05-25 5000 5000 100.0%
2018-05-24 5000 5000 100.0%
2018-05-23 5000 5000 100.0%
2018-05-22 5000 5000 100.0%
2018-05-21 5000 5000 100.0%

2018-05-20 0 5000 0.0%
2018-05-19 2 5000 0.04%
2018-05-18 2053 5000 41.06%
2018-05-17 44 5000 0.88%
2018-05-16 21 5000 0.42%
2018-05-15 45 5000 0.9%
2018-05-14 42 5000 0.84%
2018-05-13 26 5000 0.52%
2018-05-12 20 5000 0.4%
2018-05-11 7 5000 0.14%
2018-05-10 24 5000 0.48%
2018-05-09 40 5000 0.8%
2018-05-08 111 5000 2.22%
2018-05-07 44 5000 0.88%
2018-05-06 30 5000 0.6%
2018-05-05 94 5000 1.88%
2018-05-04 118 5000 2.36%
2018-05-03 51 5000 1.02%
2018-05-02 67 5000 1.34%
2018-05-01 57 5000 1.14%
2018-04-30 54 5000 1.08%
2018-04-29 36 5000 0.72%
2018-04-28 27 5000 0.54%
2018-04-27 12 5000 0.24%
2018-04-26 8 5000 0.16%
2018-04-25 15 5000 0.3%
2018-04-24 7 5000 0.14%
2018-04-23 0 5000 0.0%
2018-04-22 0 5000 0.0%
2018-04-21 0 5000 0.0%
2018-04-20 21 5000 0.42%
2018-04-19 11 5000 0.22%
2018-04-18 13 5000 0.26%
2018-04-17 30 5000 0.6%
2018-04-16 18 5000 0.36%
2018-04-15 2 5000 0.04%
2018-04-14 11 5000 0.22%
2018-04-13 14 5000 0.28%
2018-04-12 49 5000 0.98%
2018-04-11 25 5000 0.5%
2018-04-10 34 5000 0.68%
2018-04-09 44 5000 0.88%
2018-04-08 6 5000 0.12%
2018-04-07 8 5000 0.16%
2018-04-06 26 5000 0.52%
2018-04-05 15 5000 0.3%
2018-04-04 37 5000 0.74%
2018-04-03 20 5000 0.4%
2018-04-02 21 5000 0.42%
2018-04-01 10 5000 0.2%


I have not got any campaign etc. and the smtp relay usage was full from May 21 to 25. I do not know why.
So on 25th the unlimited emails disabled and limited 250 per a day and 50 hourly. No other modification.
From 26th the limitation is down now al services are as default.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,263
313
Houston
Hi @Lillike


Can you reinstall exim using the following steps:

Code:
rpm -e --nodeps exim
Code:
/scripts/check_cpanel_rpms --fix
and let me know if you're able to get exim started again?

Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,263
313
Houston
Hi @Lillike

It looks like you're running /script/check_cpanel_rpms --fix but it should be /scripts/check_cpanel_rpms --fix

This is my fault, I should have been more careful when I typed it originally.
 

Lillike

Well-Known Member
May 29, 2018
46
2
8
Hungary
cPanel Access Level
Root Administrator
Lauren,

It's my fault. So, now:


[email protected] [/]# rpm -e --nodeps exim
warning: /etc/localdomains saved as /etc/localdomains.rpmsave
warning: /etc/eximrejects saved as /etc/eximrejects.rpmsave
warning: /etc/exim.pl saved as /etc/exim.pl.rpmsave
[email protected] [/]# /scripts/check_cpanel_rpms --fix
[2018-05-30 07:34:59 -0700]
[2018-05-30 07:34:59 -0700] Problems were detected with cPanel-provided files which are RPM controlled.




[2018-05-30 07:35:45 -0700] Startup Log
[2018-05-30 07:35:45 -0700] Starting exim: [ OK ]
[2018-05-30 07:35:45 -0700] Starting spamd: [ OK ]
[2018-05-30 07:35:45 -0700]
[2018-05-30 07:35:45 -0700] Log Messages
[2018-05-30 07:35:45 -0700] 2018-05-30 07:35:38 exim 4.91 daemon started: pid=11567, -q1h, listening for SMTP on port 25 (IPv4) port 587 (IPv4) and for SMTPS on port 465 (IPv4)


[2018-05-30 07:35:45 -0700] exim restarted successfully.
[2018-05-30 07:35:45 -0700] Install Complete
[2018-05-30 07:35:45 -0700] Hooks system enabled.
[2018-05-30 07:35:45 -0700] Checking for and running RPM::Versions 'post' hooks for any RPMs about to be installed
[2018-05-30 07:35:45 -0700] All required 'post' hooks have been run
[2018-05-30 07:35:45 -0700] Restoring service monitoring.


So now I can send any emails but i can NOT receive because:
Final-Recipient: rfc822; [email protected] .com
Action: failed
Status: 5.0.0
Remote-MTA: dns; v.com. (192...., the server for
the domain v .com.)
Diagnostic-Code: smtp; 550-Please turn on SMTP Authentication in your mail client.
550-mail-wm0-f46.google.com [74.125.82.46]:38858 is not permitted to relay
550 through this server without authentication.
Last-Attempt-Date: Wed, 30 May 2018 07:45:51 -0700 (PDT)

Please, advice.
 

Lillike

Well-Known Member
May 29, 2018
46
2
8
Hungary
cPanel Access Level
Root Administrator
Lauren,

Thanks for your help.

I'm so sorry gmail is not CPANEL problem... :)
I can send letters, but now i have not received anything...

I tried to send and email from WHM to all users but emails are not received.

Please, advice.
 
Last edited: