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Disable webmail

Discussion in 'E-mail Discussions' started by Gino Viroli, Jan 11, 2009.

?

New CP feature to decide which webmail (Horde/Roundcube/Squirrel) to enable/disable?

Poll closed Jan 11, 2010.
  1. Yes, that would be nice fetaure to see in cPanel.

    75.6%
  2. No, I don't need such a feature.

    24.4%
  1. Gino Viroli

    Gino Viroli Active Member

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    Disable webmail / Choose which Webmail client is default

    Wouldn't be time to add in cPanel/WHM a feature to allow cPanel users or at least WHM resellers to decide which webmail client to enable/disable: Horde / Roundcube / Squirrelmail??? :eek::confused:


    Once if you had server rights it was possible to disable it at user lever, now the only way to do this seems to still have server rights and to disable it for all WHM resellers' plans and all cPanel users.

    It can't ba such a big effort to add this simple feature, since once was already there in WHM.

    The useless buggy rvskin has got such feature in it. :mad:
    Wouldn't be time to see such feature directly in the reliable X3 theme?! ;)

    Hope some smart sw designer/coder takes this challenge and add such feature in the next cPanel release.
     
    #1 Gino Viroli, Jan 11, 2009
    Last edited: Feb 21, 2009
  2. rhenderson

    rhenderson Well-Known Member

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    I thought Neomail was long gone.

    It is strange that you have to log in then pick an email client. It would be nice to pick which email client each client wants when you setup the users account. Then when you log in it goes there automatically.
     
  3. drfb

    drfb Member

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    Not to Disable Webmail -- But to Choose which Webmail is default

    I completly agree with this idea.
    If we could choose which webmail client we wanted users to have access to it would be soooo much better..
    I wasn't aware that we ever had the option in the past to choose..

    I'm wanting my users to be able to view their webmail, with only having to enter their login details once plus not have to choose which email client they need to go into. However you still need to make sure that they will have the option to change their password either by an external form (that can be placed into CMS sites or others) and even maybe a link in their webmail client to be able to change the password..

    Please see that the option is there in a very near future release that enables us to choose which webmail client is the default to load.. TTFN :)
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    How would a new account know which email software they want to use before they see it? RoundCube is surely not ideal for all users, those who need the added features of Horde will be disappointed if they've only got RoundCube.

    It may be strange to login and have to select a client, but strange compared to what? To gmail, yahoo or hotmail? We've got multiple options to offer. People like options.
     
  5. sirotex

    sirotex Well-Known Member

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    I agree with Infopro, It is a useless feature and waste of time on the part of cPanel to even consider this.
     
  6. Gino Viroli

    Gino Viroli Active Member

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    More options for final user are not always a good


    More options for the final user are not always a good choice:

    IN GENERAL

    1) more options can confuse final user :confused:
    user typically call-in webhoster's tech support to ask which webmail (Squirrel/Roundcube/Horde) is better to use.


    2) more options might increase final user's calls to webhoster's tech support :(
    More webmail clients => more sw code => more probability someone inserts a bug => more probabilty final user calling to complain something does not work!
     
  7. sirotex

    sirotex Well-Known Member

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    Then you should have a knowledge base ;)
     
  8. shuckle83

    shuckle83 Registered

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    i don't need this feature a waste of time for me
     
  9. rhenderson

    rhenderson Well-Known Member

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    But once they decide the end user could set thier default webemail client. I do not disagree the ability to choose which one based on personal preferences is a plus, but once that decsion is made it would be nice to pick a default per user.

    The enable autoload is slower than picking a client even if you reduce the load time.
     
  10. Gino Viroli

    Gino Viroli Active Member

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    Pick up which webmail client to show in webmail instead of displaying 3

    Again I agree, moreover is not only a matter of autoload, obviously I could create cPanel plan and before sending the user+psw to my customer I could set up the autoload in customer's cPanel for a webmail client, but this would for sure intrigue more the curious customer, he would call in twice instead of once:

    1. the 1st time to ask our tech support why every time he goes in webmail he sees for a while a screen with 3 options and then the webmail client is autoloaded?
      Then he would for sure ask us how to disable this because he wants to play with all webmail clients. :confused:
    2. the 2nd time he would call us asking what webmail client is better to use and to report he had some issue with one webmail client and even if he uses the other one he wants the issue on the webamail client he doesn't use to be fixed anyway, otherwise he gets the feeling we are not reliable. :(

    All this are useless call-in tickets for the cPanel/WHM reseller, that could be easily avoided if cPanel/WHM would provide a way to pick up which webmail client to show in webmail instead of displaying 3 webmail client. :eek:

    Please do this simple calc: if you have 100 new customers every here, it means you get 200 useless call-in tech support tickets every year for nothing. :eek:
     
  11. Gino Viroli

    Gino Viroli Active Member

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    Even Plesk provides the feature to select webmail client

    Plesk-screenshot-select-webmail.jpg

    I started with cPanel and I still prefer cPanel, and I would like to go on using cPanel webhosters for many years, but even at Plesk they understood the need of a feature to select which webmail client to enable/disable on accounts.

    People at cPanel seems more software engineers oriented rather than business oriented. :(
     
  12. Gino Viroli

    Gino Viroli Active Member

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    Anyone else's vote/comment? :D
     
  13. shizfiz

    shizfiz Registered

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    I personally don't need such a feature. But of course it wouln't bother me if it was there
     
  14. Gino Viroli

    Gino Viroli Active Member

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    More votes needed. :cool:
    We want to send the result of this poll to cPanel software engineers. :rolleyes:
     
  15. hzJayJ

    hzJayJ Well-Known Member

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    It would make webmail look simple and user friendly.
     
  16. Gino Viroli

    Gino Viroli Active Member

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    Does anyone know how to bring this poll to cPanel software developers/engineers in order to see if they listen to the voices in the forum? :eek:
     
    #16 Gino Viroli, Mar 17, 2009
    Last edited: Mar 17, 2009
  17. Infopro

    Infopro cPanel Sr. Product Evangelist
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    As a matter of fact I do. :)

    Repost it over here. http://bugzilla.cpanel.net/

    Then post back here that you posted over there. Those in favor over here will vote over there and maybe you'll get a reply over here about the result over there...

    I know that sounds like I'm making fun (over here), but I'm not, that really is the best way to go, AFAIK. :p
     
  18. Gino Viroli

    Gino Viroli Active Member

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    It's not funny at all. ;)
    Many thanks for the suggestion. :)

    I went into bugzilla and found already a bug opened regarding this issue. What drove me mad is that the bug was opened on March/2006 and it is still there marked as NEW..Actually more than one bugs/feature request are asking for this feature in different ways.
    It can not be so complicate to introduce this feature once for all.

    http://bugzilla.cpanel.net/show_bug.cgi?id=3960
    http://bugzilla.cpanel.net/show_bug.cgi?id=6861
    http://bugzilla.cpanel.net/show_bug.cgi?id=1390
    http://bugzilla.cpanel.net/show_bug.cgi?id=6478
     
  19. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I have spoken to our developers about this while I was at WebhostingDay last week as this has received much attention from our customers. I have no ETA on when this will be officially implemented.

    However, in the meantime, I posted a workaround you may wish to use until we have an official implementation of disabling individual webmail clients at the reseller level, in the following thread:

    http://forums.cpanel.net/showthread.php?t=108805
     
  20. Gino Viroli

    Gino Viroli Active Member

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    Thanks!

    Great thanks the workaround you posted works great! :)
    THANKS AGAIN!!!!
    It's nice to see a company following up to forum users sometimes. :rolleyes:
     
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