disabling spam filter just one mailbox

[z3d3m0n]

Hello Community,

is there a way how to disable the spamassasin filter just for one mailbox?
One of our costumers is running a small email marketing campaign on his domain, and he is processing bounced emails with one of his mailboxes.
Recently he has complained that no bounced emails are processed, we have checked the mailbox, and they are all marked as spam.
We have tried to apply ACL, or whitelist but since the bounced are coming from different domains it's almost impossible

any advices are welcome

Thx in advance

 

[cPRex]

Hey there! Unfortunately, no, I don't have a way to disable this for just one email address as it operates at the account level.

Is there a certain address these come from that could be whitelisted? If so, you could use the whitelist tool as outlined here to ensure those don't get marked as spam:

Spam Filters | cPanel & WHM Documentation

This interface allows you to configure the spam filter settings (powered by Apache SpamAssassin™) for your account.

docs.cpanel.net