disabling spam filter just one mailbox


Well-Known Member
Feb 8, 2016
cPanel Access Level
Root Administrator
Hello Community,

is there a way how to disable the spamassasin filter just for one mailbox?
One of our costumers is running a small email marketing campaign on his domain, and he is processing bounced emails with one of his mailboxes.
Recently he has complained that no bounced emails are processed, we have checked the mailbox, and they are all marked as spam.
We have tried to apply ACL, or whitelist but since the bounced are coming from different domains it's almost impossible

any advices are welcome

Thx in advance


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hey there! Unfortunately, no, I don't have a way to disable this for just one email address as it operates at the account level.

Is there a certain address these come from that could be whitelisted? If so, you could use the whitelist tool as outlined here to ensure those don't get marked as spam: