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Disappearing icons/services in cPanel

Discussion in 'General Discussion' started by ckh, Feb 13, 2004.

  1. ckh

    ckh Well-Known Member

    Joined:
    Dec 6, 2003
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    Location:
    Phoenix, AZ
    cPanel Access Level:
    DataCenter Provider
    I have an account that I play with to learn about the different features of WHM/cPanel.

    This account had all the features enabled so I could just see what they do and get familiar with them.

    I decided to change the status to reseller and from then on, a lot of the features that were previously enabled disappeared. I've tried changing the feature package, tried upgrading/downgrading the account, removing the reseller priviledge, pretty much everything I could think of that could be done through WHM to get any of the features back short of removing/deactivating the account and adding/reactivating the account again.

    Some of the features that won't come back are addon/parked domain manager, password protect directories, error pages, subdomains, shell access, and a whole lot more.

    Not that it really matters for this account, but, if I use the reseller option and this happens again, I'd sure like to know how to fix it quick.

    CKH
     
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  2. ckh

    ckh Well-Known Member

    Joined:
    Dec 6, 2003
    Messages:
    358
    Likes Received:
    1
    Trophy Points:
    168
    Location:
    Phoenix, AZ
    cPanel Access Level:
    DataCenter Provider
    It seems the effect wasn't limited to one control panel, but, it effected all of the accounts on the server.

    A tech looked at it and said it would be referred to another tech for verification of a bug.

    I'm running freebsd 5.1 and R72 on this server and all I did was upgrade one account to reseller and the effect took place.

    cPanel.net Support Ticket Number: 39284
     
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