'Discard emails for users who have exceeded their quota' Doesn't work!

LordJMann

Well-Known Member
Jun 15, 2003
74
0
156
Well, I have the option "Discard emails for users who have exceeded their quota" checked and I am recieving a TON of "Disk quota exceeded: mailbox is full" failed emails in the queue. I thought that this option is just suppose to discard them, not leave them in the queue. A fix for this would be nice.
 

LordJMann

Well-Known Member
Jun 15, 2003
74
0
156
Apparently this is a bug with the quota system as I have seen with other threads like this. Though there is STILL not a fix.
 

haze

Well-Known Member
Dec 21, 2001
1,550
3
318
I recently added this as a bug report ( where it should be.. not the forum ).. hopefully we'll see a resolution soon.
 

chirpy

Well-Known Member
Verifed Vendor
Jun 15, 2002
13,466
31
473
Go on, have a guess
Just out of interest, if you check at the end of your /etc/exim.conf you should have the following:
Code:
######################################################################
#                      RETRY CONFIGURATION                           #
######################################################################

# This single retry rule applies to all domains and all errors. It specifies
# retries every 15 minutes for 2 hours, then increasing retry intervals,
# starting at 1 hour and increasing each time by a factor of 1.5, up to 16
# hours, then retries every 8 hours until 4 days have passed since the first
# failed delivery.

# Domain               Error       Retries
# ------               -----       -------

begin retry

*                       quota
*                      *           F,2h,15m; G,16h,1h,1.5; F,4d,8h
The key line here is the
Code:
*                       quota
Do you have that?
 

LordJMann

Well-Known Member
Jun 15, 2003
74
0
156
Yes, It is there:

Code:
######################################################################
#                      RETRY CONFIGURATION                           #
######################################################################

# This single retry rule applies to all domains and all errors. It specifies
# retries every 15 minutes for 2 hours, then increasing retry intervals,
# starting at 1 hour and increasing each time by a factor of 1.5, up to 16
# hours, then retries every 8 hours until 4 days have passed since the first
# failed delivery.

# Domain               Error       Retries
# ------               -----       -------


begin retry

*                       quota



*                      *           F,2h,15m; G,16h,1h,1.5; F,4d,8h
 

chirpy

Well-Known Member
Verifed Vendor
Jun 15, 2002
13,466
31
473
Go on, have a guess
One more thought I had, do you have MailScanner installed? If so, do you also have the quota line in your /etc/exim_outgoing.conf?
 

LordJMann

Well-Known Member
Jun 15, 2003
74
0
156
Yes, Mailscanner is installed and the line is there:

Code:
######################################################################
#                      RETRY CONFIGURATION                           #
######################################################################

# This single retry rule applies to all domains and all errors. It specifies
# retries every 15 minutes for 2 hours, then increasing retry intervals,
# starting at 1 hour and increasing each time by a factor of 1.5, up to 16
# hours, then retries every 8 hours until 4 days have passed since the first
# failed delivery.

# Domain               Error       Retries
# ------               -----       -------


begin retry

*                       quota



*                      *           F,2h,15m; G,16h,1h,1.5; F,4d,8h
 

LordJMann

Well-Known Member
Jun 15, 2003
74
0
156
Ok, I have identified this problem.

The account was an account I transferred over from another server. It had been saying that it was using 100% of its quota even though it wasn't and I never recieved warnings or anything about it. It had 125 MB allocated to it and it has a very small site so I had it deleted and re-added and the usage went down to .16 MB used out of 125 MB. The failed emails stopped accumulating in the queue and the problem is resolved...

So cPanel should look into the quota issue that others are having as well...

'Discard emails for users who have exceeded their quota' Does work!