The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

'Discard emails for users who have exceeded their quota' Doesn't work!

Discussion in 'E-mail Discussions' started by LordJMann, Mar 27, 2004.

  1. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    Well, I have the option "Discard emails for users who have exceeded their quota" checked and I am recieving a TON of "Disk quota exceeded: mailbox is full" failed emails in the queue. I thought that this option is just suppose to discard them, not leave them in the queue. A fix for this would be nice.
     
  2. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
  3. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    Apparently this is a bug with the quota system as I have seen with other threads like this. Though there is STILL not a fix.
     
  4. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
  5. haze

    haze Well-Known Member

    Joined:
    Dec 21, 2001
    Messages:
    1,550
    Likes Received:
    3
    Trophy Points:
    38
    I recently added this as a bug report ( where it should be.. not the forum ).. hopefully we'll see a resolution soon.
     
  6. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    Ok, Thanks.
     
  7. chirpy

    chirpy Well-Known Member

    Joined:
    Jun 15, 2002
    Messages:
    13,475
    Likes Received:
    20
    Trophy Points:
    38
    Location:
    Go on, have a guess
    Just out of interest, if you check at the end of your /etc/exim.conf you should have the following:
    Code:
    ######################################################################
    #                      RETRY CONFIGURATION                           #
    ######################################################################
    
    # This single retry rule applies to all domains and all errors. It specifies
    # retries every 15 minutes for 2 hours, then increasing retry intervals,
    # starting at 1 hour and increasing each time by a factor of 1.5, up to 16
    # hours, then retries every 8 hours until 4 days have passed since the first
    # failed delivery.
    
    # Domain               Error       Retries
    # ------               -----       -------
    
    begin retry
    
    *                       quota
    *                      *           F,2h,15m; G,16h,1h,1.5; F,4d,8h
    
    The key line here is the
    Code:
    *                       quota
    Do you have that?
     
  8. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    Yes, It is there:

    Code:
    ######################################################################
    #                      RETRY CONFIGURATION                           #
    ######################################################################
    
    # This single retry rule applies to all domains and all errors. It specifies
    # retries every 15 minutes for 2 hours, then increasing retry intervals,
    # starting at 1 hour and increasing each time by a factor of 1.5, up to 16
    # hours, then retries every 8 hours until 4 days have passed since the first
    # failed delivery.
    
    # Domain               Error       Retries
    # ------               -----       -------
    
    
    begin retry
    
    *                       quota
    
    
    
    *                      *           F,2h,15m; G,16h,1h,1.5; F,4d,8h
    
     
  9. chirpy

    chirpy Well-Known Member

    Joined:
    Jun 15, 2002
    Messages:
    13,475
    Likes Received:
    20
    Trophy Points:
    38
    Location:
    Go on, have a guess
    One more thought I had, do you have MailScanner installed? If so, do you also have the quota line in your /etc/exim_outgoing.conf?
     
  10. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    Yes, Mailscanner is installed and the line is there:

    Code:
    ######################################################################
    #                      RETRY CONFIGURATION                           #
    ######################################################################
    
    # This single retry rule applies to all domains and all errors. It specifies
    # retries every 15 minutes for 2 hours, then increasing retry intervals,
    # starting at 1 hour and increasing each time by a factor of 1.5, up to 16
    # hours, then retries every 8 hours until 4 days have passed since the first
    # failed delivery.
    
    # Domain               Error       Retries
    # ------               -----       -------
    
    
    begin retry
    
    *                       quota
    
    
    
    *                      *           F,2h,15m; G,16h,1h,1.5; F,4d,8h
    
     
  11. chirpy

    chirpy Well-Known Member

    Joined:
    Jun 15, 2002
    Messages:
    13,475
    Likes Received:
    20
    Trophy Points:
    38
    Location:
    Go on, have a guess
    Ah well, I tried, sorry :(
     
  12. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    Thanks for the help... Though I hope somebody comes up with a fix.
     
  13. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    Ok, I have identified this problem.

    The account was an account I transferred over from another server. It had been saying that it was using 100% of its quota even though it wasn't and I never recieved warnings or anything about it. It had 125 MB allocated to it and it has a very small site so I had it deleted and re-added and the usage went down to .16 MB used out of 125 MB. The failed emails stopped accumulating in the queue and the problem is resolved...

    So cPanel should look into the quota issue that others are having as well...

    'Discard emails for users who have exceeded their quota' Does work!
     
Loading...

Share This Page