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Disk Space Usage in cpanel just hanging

Discussion in 'General Discussion' started by laskos, Apr 14, 2016.

  1. laskos

    laskos Member

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    Hi

    I am hoping someone could give me an ideas on how to fix my Disk Space Usage issues.

    I have a site that is about 10 gig and when i go to cpanel/disk space usage it just sits on Wait while your page loads.

    I have other sites on the server and it works fine for them but for some reason it doesnt on this site.

    Has anyone any ideas.

    cpanel details:

    Disk Space Usage 9.92 GB / 29.3 GB
    File Usage 2,082,203 / ∞
    cPanel Version 54.0 (build 21)
    Operating System linux
    Architecture x86_64
     
    #1 laskos, Apr 14, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens? Also, please review the following options under the "System" tab in "WHM >> Tweak Settings":

    Cache disk quota information
    Disk usage/quota bailout time

    Is "Cache Disk Quota Information" enabled? Does increasing the bailout time value make a difference?

    Thank you.
     
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    #2 cPanelMichael, Apr 14, 2016
  3. laskos

    laskos Member

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    Hi,

    I have enabled cache disk information and increased the bailout time to 9000 just to be on the safe side. I also cannot see anything in the error_logs so i am abit stumped tbh.

    I have rebooted the apache but do you think i should do a soft reboot after making the changes.

    Thanks again
     
    #3 laskos, Apr 14, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    You should not have to reboot the system, however you could run the "/scripts/fixquotas" command to verify that quotas are working properly on the system.

    Thank you.
     
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    #4 cPanelMichael, Apr 14, 2016
  5. laskos

    laskos Member

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    Hi, I have tried the above and still doesnt work. Could it be because the site is over 9 gig?
     
    #5 laskos, Apr 15, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #6 cPanelMichael, Apr 21, 2016
  7. laskos

    laskos Member

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    Just an update. I remove the site and realised there was 9 gig of default junk emails so i remove these and the site is now about 2 gig. The disk space usage now works so looks like it was the emails causing the issue.

    I deleted the new and cur folders in the mail folders and now all is fine.

    thank you all above for the help.
     
    #7 laskos, Apr 23, 2016
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    I'm happy to see you were able to determine the source of the disk space usage. Thank you for updating us with the outcome.
     
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    #8 cPanelMichael, Apr 25, 2016
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