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Disk space used for mail doesnt make sense!

Discussion in 'E-mail Discussions' started by johnday, Sep 9, 2005.

  1. johnday

    johnday Member

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    On my cpanel installation I had a user call to complain about email getting rejected because their mailbox was full. Well, I looked in cpanel and it said they had a 20meg quota and 20meg used. So I got her to check using Webmail - nothing there! Now I look at my own mailbox. Nothing to download - but it shows 38.64meg used!

    Any clues?

    John
     
    #1 johnday, Sep 9, 2005
    Last edited: Sep 9, 2005
  2. Bruce

    Bruce Well-Known Member

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    This has been going on for about a week with us too.

    Question to anyone that has converted over to Maildir.

    In cpanel, under Manage and Add e-mail accounts / Show disk space used.
    All mine are showing a wrong amount of spaced used.
    Anyone getting the right numbers ?
    A Bug report has been added. http://bugzilla.cpanel.net/show_bug.cgi?id=3172

    From R158 to E191 and five days later, the e-mail usage is still wrong and no response from the bug report.
     
  3. sparek-3

    sparek-3 Well-Known Member

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    I believe there was a change sometime, a few week ago not sure when maybe someone else can give you a better time frame, but the mailbox quota began including all files under /home/username/mail/domain.com/mailbox and not just /home/username/mail/domain.com/mailbox/inbox. If you use webmail to send out mail or have mail in your webmail trash then this will likely be counted against your quota. If you use spambox, the spam box will count towards the mailbox quota. If you access your mail via imap and create folders on the server for mail, then these folders will be counted against the mailbox quota.
     
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  4. johnday

    johnday Member

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    That fixed it, thanks! It was the SPAMBOX, when I cleared them things went back to normal.
     
  5. myusername

    myusername Well-Known Member
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    Glad quotas are being more accurately calculated. Also glad hard disks are cheaper!

    I can see with the new calculations we will have to offer more space for less, guess that was coming.
     
  6. Bruce

    Bruce Well-Known Member

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    Not our case. We show .06 MB used in email disk usage and actually it is 17MB being used.
     
  7. sparek-3

    sparek-3 Well-Known Member

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    Are you using the Disk Usage on the POP account page? I think this is a bug in cpanel, that page still just calculates the inbox file, which is not what exim uses when calculating mailbox quotas. I thought there was a bugzilla entry for this, but I searched and did not see one. Maybe this has been fixed in a later release? I'm not where I can check it on any of our boxes. You can always use the Disk Usage link from the control panel main page and navigate your way to the mail/domain.com directory and see how much disk space each directory is using. This is the amount that exim will use to calculate the quotas.
     
  8. Bruce

    Bruce Well-Known Member

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    10.8.0 (build 10) - EDGE Tree

    Improved accuracy of the calculation of disk space used for mail accounts.
    Added support for maildir disk usage calculations.

    FIXED !
     
  9. Domenico

    Domenico Well-Known Member

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    We are running WHM 10.8.0 cPanel 10.8.1-C3 and the problem still exists. :(
     
  10. sneader

    sneader Well-Known Member

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    You would have to go to EDGE to get the fix... or wait for it to filter out to the CURRENT tree.

    Or am I not understanding??

    - Scott
     
  11. miron

    miron Registered

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    I'm using cPanel Build 10.9.0-STABLE 96 and problem still exist.

    Spambox is disabled and empty, complete mail folder have only 3Mb, and cPanel is showing over 50Mb disk usage.:confused:
     
  12. nsz

    nsz Well-Known Member

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    Same problem here, same build.
     
  13. nsz

    nsz Well-Known Member

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    This is crazy.
     
  14. handsonhosting

    handsonhosting Well-Known Member

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    Just to confirm,

    This is still an issue in cPanel 10.9.0-R118

    It MAY be fixed in an EDGE build, but it's still not working in RELEASE at the moment anyway.
     
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