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disk usage and some other features does not work

Discussion in 'General Discussion' started by aliayen, Sep 23, 2006.

  1. aliayen

    aliayen Registered

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    Hi, I installed CPanel yesterday and I logged on to WHM with my root username and password.

    But when I click "Disk Usage Information" part of WHM I see following error message:

    Software error:
    Can't locate Tie/IxHash.pm in @INC (@INC contains: /usr/lib/perl5/5.8.7/i686-linux /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i686-linux /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl . /usr/local/cpanel /usr/local/cpanel/whostmgr/docroot/cgi) at /usr/local/cpanel/whostmgr/docroot/cgi/parseform.pl line 6.
    BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/parseform.pl line 6.

    For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.

    Software error:
    [Sat Sep 23 14:39:15 2006] diskusage.cgi: Can't locate Tie/IxHash.pm in @INC (@INC contains: /usr/lib/perl5/5.8.7/i686-linux /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i686-linux /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl . /usr/local/cpanel /usr/local/cpanel/whostmgr/docroot/cgi) at /usr/local/cpanel/whostmgr/docroot/cgi/parseform.pl line 6.
    [Sat Sep 23 14:39:15 2006] diskusage.cgi: BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/parseform.pl line 6.
    Compilation failed in require at ./cgi/diskusage.cgi line 12.

    For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.




    And, I create a regular account from Account Functions part, I click "Create a New Account" link, I fill required information and CPanel says that "Account creation complete" but I cannot see that account on any screen such as "Terminate Account"


    Thank you very much for your comments.
     
    #1 aliayen, Sep 23, 2006
  2. sitekeeper

    sitekeeper Well-Known Member

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    First run /scripts/upcp --force

    Have you ran "Initial Quota Setup" in WHM?

    Bob
     
    #2 sitekeeper, Sep 23, 2006
  3. aliayen

    aliayen Registered

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    I did not run initial quota setup before but did it now, but no changes, I still get that that error.

    And I executed that script (I think that updates CPanel, I tried to update CPanel before I post this topic) and did not solve my case :(
     
    #3 aliayen, Sep 24, 2006
  4. chirpy

    chirpy Well-Known Member

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    You need to install that perl module that it is complaining about from cpan. Simplest way is to:

    /scripts/perlinstaller --force Tie::IxHash
     
    #4 chirpy, Sep 24, 2006
  5. aliayen

    aliayen Registered

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    hi chirpy,

    your recommendation solved my disk usage graphing issue, thank you very much.

    But I still cannot create accounts from WHM->Account Functions->Create New Account

    I just fill-in Domain, UserName, Password and Contact Email fields. Then I click "create" and WHM says that the account has been created but when I try to list that account from Account Information -> List Accounts, it says that 0 accounts exists.

    Do you think that may be a bug, or configuration issue?

    Thank you very much.
     
    #5 aliayen, Sep 24, 2006
  6. chirpy

    chirpy Well-Known Member

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    Check /usr/local/cpanel/logs/error_log when you create a user. It's possibly another missing perl module. Typically this one:

    /scripts/perlinstaller --force Net::AIM
     
    #6 chirpy, Sep 25, 2006
  7. aliayen

    aliayen Registered

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    chirpy, great shot! Problem was solved. Thank you soo much.
     
    #7 aliayen, Sep 25, 2006
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