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Disk Usage isn't working properly

Discussion in 'General Discussion' started by Vasvári Péter, Aug 31, 2017.

  1. Vasvári Péter

    Vasvári Péter Registered

    Feb 26, 2016
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    Hi. The Disk Usage doesn't work from cpanel for some user. When the users who have problem with it want to show their accounts disk useage only can see the "Loading..." state message. This functoion is working fine only for some users. I waited for the end more times from different browsers before I found the problem in the browser, you can see it on the picture. How can I fix it? I tired to clear the browser cache in the Chrome. And I don't think that be problem with the system quotas because repquota get back correct resoults.

    1. Uncaught TypeError: Cannot read property 'homedir' of undefined
    2. at du_callback (index.js?locale=en&locale_optional=1&locale_revision=1503460183:1)
    3. at Object.cpanel_jsonapi2_parser [as success] (master-legacy.cmb.min.js:70)
    4. at Object.handleTransactionResponse (master-legacy.cmb.min.js:17)
    5. at master-legacy.cmb.min.js:17

    Attached Files:

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Internal case CPANEL-15602 was opened to report this issue. It can occur when a file or directory is not owned by the account username and when a file or directory uses low permissions (e.g. 0700). It's fixed as of cPanel version 66.0.18 (currently available in the CURRENT build tier).

    Thank you.
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