Disk usage show none on both accounts

[chris0147]

Hi all,

I need your help as I have a problem with disk usage. When I select on change ip address, it have showing my both accounts of the disk usage as none.

I have tried to do this:

[[email protected] ~]# mount
/dev/ploop11849p1 on / type ext4 (rw,relatime,barrier=1,data=ordered,balloon_ino                                                                             =12)
proc on /proc type proc (rw,relatime)
sysfs on /sys type sysfs (rw,relatime)
devtmpfs on /dev type devtmpfs (rw,nosuid,mode=755)
tmpfs on /dev/shm type tmpfs (rw,nosuid,nodev)
devpts on /dev/pts type devpts (rw,nosuid,noexec,relatime,gid=5,mode=620,ptmxmod                                                                             e=000)
tmpfs on /run type tmpfs (rw,nosuid,nodev,mode=755)
tmpfs on /sys/fs/cgroup type tmpfs (ro,nosuid,nodev,noexec,mode=755)
cgroup on /sys/fs/cgroup/systemd type cgroup (rw,nosuid,nodev,noexec,relatime,re                                                                             lease_agent=/usr/lib/systemd/systemd-cgroups-agent,name=systemd)
cgroup on /sys/fs/cgroup/blkio type cgroup (rw,nosuid,nodev,noexec,relatime,blki                                                                             o,name=beancounter)
cgroup on /sys/fs/cgroup/memory type cgroup (rw,nosuid,nodev,noexec,relatime,mem                                                                             ory)
mqueue on /dev/mqueue type mqueue (rw,relatime)
devtmpfs on /home/virtfs/chris0147/dev type devtmpfs (rw,nosuid,noexec,relatime,                                                                             mode=755)
/dev/ploop11849p1 on /home/virtfs/chris0147/opt type ext4 (ro,nosuid,relatime,ba                                                                             rrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/tmp type ext4 (rw,nosuid,noexec,rela                                                                             time,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/usr type ext4 (ro,nosuid,relatime,ba                                                                             rrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var type ext4 (ro,nosuid,relatime,ba                                                                             rrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/scl type ext4 (ro,nosuid,noexec,                                                                             relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var/log type ext4 (rw,nosuid,noexec,                                                                             relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var/tmp type ext4 (rw,nosuid,noexec,                                                                             relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/mail type ext4 (rw,nosuid,noexec                                                                             ,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/usr/sbin type ext4 (ro,relatime,barr                                                                             ier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var/spool type ext4 (rw,nosuid,noexe                                                                             c,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/apache2 type ext4 (ro,nosuid,rel                                                                             atime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/pki/tls type ext4 (ro,nosuid,rel                                                                             atime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/alternatives type ext4 (ro,nosui                                                                             d,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/pki/ca-trust type ext4 (ro,nosui                                                                             d,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var/cpanel/php/sessions type ext4 (r                                                                             w,nosuid,noexec,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var/cpanel/email_send_limits type ex                                                                             t4 (rw,nosuid,noexec,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/home/chris0147 type ext4 (rw,relatim                                                                             e,barrier=1,data=ordered,balloon_ino=12)

[[email protected] ~]# quotacheck -acfmv
quotacheck: Cannot find filesystem to check or filesystem not mounted with quota option.

[[email protected] ~]# /scripts/resetquotas
Resetting quota for chris0147 to 0 M
No filesystems with quota detected.
Resetting quota for account_test to 0 M
No filesystems with quota detected.

[[email protected] ~]# /scripts/fixquotas
Installing Default Quota Databases......Done
journaled quota support: not available with vzaquota (disabled)
checking out /backup
checking out /backup
Quotas have been enabled and updated.
Resetting quota for chris0147 to 0 M
No filesystems with quota detected.
Resetting quota for account_test to 0 M
No filesystems with quota detected.

It would not help me to resolve the issue.

Do you know how do i fix this?

I am using VPS and the OS I use is CentOS 7 64 bit.

Any advice would be much appreciated.

Thanks in advance

 

[GOT]

Your host needs to enable secondary quota accounting on an openvz vm which it looks like what you have.

You cant fix this unless you have root access to the host node.

 

[chris0147]

Your host needs to enable secondary quota accounting on an openvz vm which it looks like what you have.

You cant fix this unless you have root access to the host node.

Well I can have a root access to the server as I am renting it so what I need to do in order to get this to fix?

 

[GOT]

This has the info you need

How to enable secondary quota in OpenVZ - Grepitout

Then once the vm is back up you can run fixquotas

 

[chris0147]

This has the info you need

How to enable secondary quota in OpenVZ - Grepitout

Then once the vm is back up you can run fixquotas

I cant find out the container ID so what I need to do?

Do I need to contact my hosting provider?

 

[GOT]

This has to be done on the hardware node not the vps so if all you have bought is this vps then yes you need to contact the provider

 

[cPanelLauren]

Yea as indicated by @GOT firstly quotas need to be enabled on the host node this isn't something you'd usually have access to.

Once that's done running

/scripts/initquotas

should work to initialize them. This documentation may also be really helpful: How to Fix Quotas - cPanel Knowledge Base - cPanel Documentation

Thanks!