Disk usage show none on both accounts

chris0147

Well-Known Member
Aug 28, 2015
88
1
8
London
cPanel Access Level
Root Administrator
Hi all,

I need your help as I have a problem with disk usage. When I select on change ip address, it have showing my both accounts of the disk usage as none.

I have tried to do this:

Code:
[[email protected] ~]# mount
/dev/ploop11849p1 on / type ext4 (rw,relatime,barrier=1,data=ordered,balloon_ino                                                                             =12)
proc on /proc type proc (rw,relatime)
sysfs on /sys type sysfs (rw,relatime)
devtmpfs on /dev type devtmpfs (rw,nosuid,mode=755)
tmpfs on /dev/shm type tmpfs (rw,nosuid,nodev)
devpts on /dev/pts type devpts (rw,nosuid,noexec,relatime,gid=5,mode=620,ptmxmod                                                                             e=000)
tmpfs on /run type tmpfs (rw,nosuid,nodev,mode=755)
tmpfs on /sys/fs/cgroup type tmpfs (ro,nosuid,nodev,noexec,mode=755)
cgroup on /sys/fs/cgroup/systemd type cgroup (rw,nosuid,nodev,noexec,relatime,re                                                                             lease_agent=/usr/lib/systemd/systemd-cgroups-agent,name=systemd)
cgroup on /sys/fs/cgroup/blkio type cgroup (rw,nosuid,nodev,noexec,relatime,blki                                                                             o,name=beancounter)
cgroup on /sys/fs/cgroup/memory type cgroup (rw,nosuid,nodev,noexec,relatime,mem                                                                             ory)
mqueue on /dev/mqueue type mqueue (rw,relatime)
devtmpfs on /home/virtfs/chris0147/dev type devtmpfs (rw,nosuid,noexec,relatime,                                                                             mode=755)
/dev/ploop11849p1 on /home/virtfs/chris0147/opt type ext4 (ro,nosuid,relatime,ba                                                                             rrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/tmp type ext4 (rw,nosuid,noexec,rela                                                                             time,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/usr type ext4 (ro,nosuid,relatime,ba                                                                             rrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var type ext4 (ro,nosuid,relatime,ba                                                                             rrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/scl type ext4 (ro,nosuid,noexec,                                                                             relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var/log type ext4 (rw,nosuid,noexec,                                                                             relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var/tmp type ext4 (rw,nosuid,noexec,                                                                             relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/mail type ext4 (rw,nosuid,noexec                                                                             ,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/usr/sbin type ext4 (ro,relatime,barr                                                                             ier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var/spool type ext4 (rw,nosuid,noexe                                                                             c,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/apache2 type ext4 (ro,nosuid,rel                                                                             atime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/pki/tls type ext4 (ro,nosuid,rel                                                                             atime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/alternatives type ext4 (ro,nosui                                                                             d,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/etc/pki/ca-trust type ext4 (ro,nosui                                                                             d,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var/cpanel/php/sessions type ext4 (r                                                                             w,nosuid,noexec,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/var/cpanel/email_send_limits type ex                                                                             t4 (rw,nosuid,noexec,relatime,barrier=1,data=ordered,balloon_ino=12)
/dev/ploop11849p1 on /home/virtfs/chris0147/home/chris0147 type ext4 (rw,relatim                                                                             e,barrier=1,data=ordered,balloon_ino=12)

Code:
[[email protected] ~]# quotacheck -acfmv
quotacheck: Cannot find filesystem to check or filesystem not mounted with quota option.

Code:
[[email protected] ~]# /scripts/resetquotas
Resetting quota for chris0147 to 0 M
No filesystems with quota detected.
Resetting quota for account_test to 0 M
No filesystems with quota detected.

Code:
[[email protected] ~]# /scripts/fixquotas
Installing Default Quota Databases......Done
journaled quota support: not available with vzaquota (disabled)
checking out /backup
checking out /backup
Quotas have been enabled and updated.
Resetting quota for chris0147 to 0 M
No filesystems with quota detected.
Resetting quota for account_test to 0 M
No filesystems with quota detected.

It would not help me to resolve the issue. :(

Do you know how do i fix this?

I am using VPS and the OS I use is CentOS 7 64 bit.

Any advice would be much appreciated.

Thanks in advance
 

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
1,569
221
343
Chesapeake, VA
cPanel Access Level
DataCenter Provider
Your host needs to enable secondary quota accounting on an openvz vm which it looks like what you have.

You cant fix this unless you have root access to the host node.
 

chris0147

Well-Known Member
Aug 28, 2015
88
1
8
London
cPanel Access Level
Root Administrator
Your host needs to enable secondary quota accounting on an openvz vm which it looks like what you have.

You cant fix this unless you have root access to the host node.
Well I can have a root access to the server as I am renting it so what I need to do in order to get this to fix?
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
8,967
758
263
Houston
cPanel Access Level
DataCenter Provider