This can be the emails in Trash folders.
Once I came across a similar where I discovered cpanel backup with the owner as "username" loacted as /home/backup-x-x-x-x-x.tar.gz was adding size to the other same as in your screenshot. To resolve we just changed the owner of the file /home/backup-x-x-x-x-x.tar.gz from "username" to root from SSH
So check if you have any files outside of that account at /home location with the ownership as the concerned user account.
Once I came across a similar where I discovered cpanel backup with the owner as "username" loacted as /home/backup-x-x-x-x-x.tar.gz was adding size to the other same as in your screenshot. To resolve we just changed the owner of the file /home/backup-x-x-x-x-x.tar.gz from "username" to root from SSH
So check if you have any files outside of that account at /home location with the ownership as the concerned user account.
That's what I usually tell people, @kodeslogic. Running a command like this can be helpful:
That will search the entire server for files owned by the cPanel user and then place the output into the file named "output.txt." You can then read through that file to see if there is anything there that is outside of the user's home directory of /home/username.
Code:
find / -user username > output.txt
| Thread starter | Similar threads | Forum | Replies | Date |
|---|---|---|---|---|
| T | I got error "disk usage quota" when upload file | File Management | 10 | |
|
Incorrect Disk Usage displayed in cPanel | File Management | 13 | |
| C | Tracking Disk Usage Breakdown History | File Management | 3 | |
| J | "Other Usage" issues in disk space - nothing found | File Management | 1 | |
| H | Disk usage | File Management | 9 |