The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

disk used for client not correct

Discussion in 'CloudLinux' started by Takumi80, Jan 22, 2016.

  1. Takumi80

    Takumi80 Member

    Joined:
    Nov 7, 2015
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Milan
    cPanel Access Level:
    Root Administrator
    hello , in my CloudLinux cPanel dedicated server disk space you used it is incorrect
    I am sure that the disk space of the client is more than that
    attached screenshot
    how to solve this problem ?
    thanks
     

    Attached Files:

    #1 Takumi80, Jan 22, 2016
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,349
    Likes Received:
    48
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello :),

    You have root login details so you can check this through command line. Please try with following command

    Code:
    cd /home/cPuser/
du -sch *
    And after that try to update user quota with /scripts/fixquotas command
     
    #2 24x7server, Jan 22, 2016
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,275
    Likes Received:
    1,201
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please run the "/scripts/fixquotas" command and let us know if you notice any error messages. Also, files owned by another user on the system do not count towards disk space utilization even when they are stored in another account's home directory. Have you reviewed the files under the account to ensure they are owned by the account username?

    Thank you.
     
    #3 cPanelMichael, Jan 22, 2016
  4. Takumi80

    Takumi80 Member

    Joined:
    Nov 7, 2015
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Milan
    cPanel Access Level:
    Root Administrator
    thanks
    this is the screen after run the script

    i'm confused for the screen "quota is not be enabled for directory /home
    if the problem is this how to enable?????

    thanks

    test.jpg
     
    #4 Takumi80, Jan 23, 2016
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,275
    Likes Received:
    1,201
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    You mentioned this is a dedicated server. Please post the output from the following commands:

    Code:
    uname -a
cat /etc/fstab
    Thank you.
     
    #5 cPanelMichael, Jan 25, 2016
  6. Takumi80

    Takumi80 Member

    Joined:
    Nov 7, 2015
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Milan
    cPanel Access Level:
    Root Administrator

    thanks for reply
    i attach the result of two commands schermata.jpg two command



    Sorry i have been update system

    now the version of kernel is 3.10.0-329.7.2.lve1.4.2.el7.X86_64
    thanks for support
     
    #6 Takumi80, Jan 26, 2016
    Last edited: Jan 26, 2016
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,275
    Likes Received:
    1,201
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Do you have backups enabled, and if so, are they stored on the same partition as your /home directory? Also, this third-party URL should help:

    How to enable User and Group Disk Quota on CentOS 7 & RHEL 7

    Your /etc/fstab file does not have to match, but it shows you what entries to add for the /home partition.

    Thank you.
     
    #7 cPanelMichael, Jan 26, 2016
  8. Takumi80

    Takumi80 Member

    Joined:
    Nov 7, 2015
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Milan
    cPanel Access Level:
    Root Administrator
    Ok
    thanks i resolved

    i edit /etc/fstab

    add after defaults ----> ,usrquota
    the result is " defaults,usrquota"

    after this i run /scripts/fixquotas

    now the disk usage for user are ok
     
    #8 Takumi80, Jan 27, 2016
    Last edited: Jan 27, 2016
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,275
    Likes Received:
    1,201
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.
     
    #9 cPanelMichael, Jan 27, 2016
  10. Takumi80

    Takumi80 Member

    Joined:
    Nov 7, 2015
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Milan
    cPanel Access Level:
    Root Administrator
    sorry
    i have the same error

    after upgrade the last version i reboot the server and the fstab return at initial
    now when change value in 'defaults,usrquota' and run /scripts/fixquotas, the fstab return as the standard and quota not enable

    the my user space is 0kb or very very little then is in real

    please how to fix this forever

    thanks
     
    #10 Takumi80, Feb 18, 2016
  11. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,275
    Likes Received:
    1,201
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #11 cPanelMichael, Feb 18, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - disk used client
  1. k2tec

    SOLVED Wrong disk quota and disk used after transfer

    k2tec, Jan 18, 2017, in forum: General Discussion
    Replies:
    5
    Views:
    378
    cPanelMichael
    Jan 18, 2017
  2. rodrocolodro

    Problem (quota) disk used in WHM

    rodrocolodro, Oct 15, 2015, in forum: General Discussion
    Replies:
    4
    Views:
    919
    rodrocolodro
    Oct 26, 2015
  3. Smartypants

    Wildly inaccurate "DISKWARN" notifications

    Smartypants, Jul 19, 2017 at 9:05 AM, in forum: General Discussion
    Replies:
    1
    Views:
    24
    cPanelMichael
    Jul 19, 2017 at 2:16 PM
  4. Reado

    php-fpm error.log using up 100% disk space

    Reado, Jul 12, 2017, in forum: EasyApache
    Replies:
    5
    Views:
    111
    cPanelMichael
    Jul 17, 2017 at 1:05 PM
  5. hayridumanli

    SOLVED Temporary disk full in backup

    hayridumanli, Jul 6, 2017, in forum: Data Protection
    Replies:
    6
    Views:
    90
    hayridumanli
    Jul 11, 2017

Share This Page