DKIM and SPF are not enabled

[clinch]

Users on my server are not able to enable SPF or DKIM using Mail >> Email Authentication.

On the Email Authentication screen. Both DKIM and SPF have a Status set to "Disabled" and a button that says "Enable". After clicking the Enable button, the user is brought to a new screen.

In the case of DKIM, the new screen says "DKIM not enabled ()."
In the case of SPF, it says "SPF not enabled ()." followed by "Your raw SPF record is :" ... (but then nothing after that.)

Note:

I AM able to go into WHM and Modify and Account and at the bottom I have selected both "Enable DKIM on this account" and "Enable SPF on this account". However, these values do not transfer back to CPanel. They still show up as "Disabled" in CPanel.

 

[cPanelMichael]

Hello

Do you notice any specific errors in the cPanel error log (/usr/local/cpanel/logs/error_log) when attempting to enable SPF or DKIM for the account within cPanel?

Thank you.

 

[clinch]

Hi and thanks for the quick response. No, there are no errors logged. I watched the log and tried to enable both DKIM and SPF and there is nothing reported there.

 

[cPanelMichael]

I have seen a couple of instances where this happens, but in those cases there were errors output to the cPanel error log. In one case, the account was suspended in the past and was never unsuspended properly. Could you open a support ticket so we can attempt to reproduce this issue?

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[clinch]

Thank you. I have opened a support ticket # 4302493.

 

[cPanelMichael]

To update, it looks like this is related to a customization where /usr/local/cpanel is symbolically linked to the /home directory.

Thank you.