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DKIM and SPF Issues after transfers

Discussion in 'E-mail Discussion' started by Peoplespaces, Nov 15, 2014.

  1. Peoplespaces

    Peoplespaces Well-Known Member

    Oct 1, 2001
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    After moving an account from one server to another using WHM version WHM 11.44.1 (build 21) I have the following issues.

    1. DKIM and SPF cannot be disabled in cPanel. It says they are disabled but the entries remain in the DNS settings.

    2. When transferring the account, the SPF record is not adjusted to reflect the new server.

    3. When changing the SPF record in cPanel, the correct record (txt) is inserted but the autodiscover record remains as the old server and requires a manual adjustment.

    4. The autodiscover record for DKIM cannot be deleted in edit DNS.

    This is causing all sorts of issues with transferred accounts and their email.

    What am I not seeing here?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
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