DKIM enabled any way to override for individual email addresses

[xanadu]

We have a user that has several Customers whose incoming emails end up getting rejected because they have DKIM enabled in their cPanel. The overall rate of such emailers is approx 2% of all incoming emails.

Is there any way of say white listing specific email addresses so that they bypass the DKIM tests?

 

[Jcats]

Do you happen to have the bounceback showing the rejection?

 

[xanadu]

Thank you for responding.

Without having to redact all the confidental details, I quote below the salient part of the bounceback message:

"SMTP error from remote mail server after end of data:
550-DKIM: encountered the following problem validating sendersdomain.com
550 pubkey_unavailable"

 

[Jcats]

I would try adding the domain to:

Home » Service Configuration » Exim Configuration Manager

Only-verify-recipient

 

[cPanelMichael]

Hello,

There are no features to whitelist specific email accounts from the DKIM verification test on incoming emails. You'd need to disable the feature completely. I encourage you to open a feature request if you'd like to see this functionality added to the product:

Submit A Feature Request

Thank you.