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DKIM enabled any way to override for individual email addresses

Discussion in 'E-mail Discussion' started by xanadu, Feb 19, 2017.

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  1. xanadu

    xanadu Member

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    We have a user that has several Customers whose incoming emails end up getting rejected because they have DKIM enabled in their cPanel. The overall rate of such emailers is approx 2% of all incoming emails.

    Is there any way of say white listing specific email addresses so that they bypass the DKIM tests?
     
  2. Jcats

    Jcats Well-Known Member

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    Do you happen to have the bounceback showing the rejection?
     
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  3. xanadu

    xanadu Member

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    Thank you for responding.

    Without having to redact all the confidental details, I quote below the salient part of the bounceback message:

    "SMTP error from remote mail server after end of data:
    550-DKIM: encountered the following problem validating sendersdomain.com
    550 pubkey_unavailable"
     
  4. Jcats

    Jcats Well-Known Member

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    I would try adding the domain to:

    Home » Service Configuration » Exim Configuration Manager

    Only-verify-recipient
     
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    There are no features to whitelist specific email accounts from the DKIM verification test on incoming emails. You'd need to disable the feature completely. I encourage you to open a feature request if you'd like to see this functionality added to the product:

    Submit A Feature Request

    Thank you.
     
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