DKIM enabled any way to override for individual email addresses

xanadu

Active Member
Sep 25, 2006
27
2
153
We have a user that has several Customers whose incoming emails end up getting rejected because they have DKIM enabled in their cPanel. The overall rate of such emailers is approx 2% of all incoming emails.

Is there any way of say white listing specific email addresses so that they bypass the DKIM tests?
 

xanadu

Active Member
Sep 25, 2006
27
2
153
Thank you for responding.

Without having to redact all the confidental details, I quote below the salient part of the bounceback message:

"SMTP error from remote mail server after end of data:
550-DKIM: encountered the following problem validating sendersdomain.com
550 pubkey_unavailable"
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
806
156
168
New Jersey
cPanel Access Level
DataCenter Provider
I would try adding the domain to:

Home » Service Configuration » Exim Configuration Manager

Only-verify-recipient
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello,

There are no features to whitelist specific email accounts from the DKIM verification test on incoming emails. You'd need to disable the feature completely. I encourage you to open a feature request if you'd like to see this functionality added to the product:

Submit A Feature Request

Thank you.