Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

DKIM fail when reply a email

Discussion in 'E-mail Discussion' started by jaulaobligatoria, Apr 7, 2016.

  1. jaulaobligatoria

    jaulaobligatoria Member

    Joined:
    Aug 3, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    Hi, I have a problem not as I solve.

    When I send a new email everything is perfect. = PASS DKIM, SPF = PASS ...

    But there is a problem when I reply to an email then the DKIM does not match and the mail is returned as SPAM, I'm desperate not know what else I can do.

    Please help, thanks!
     
    #1 jaulaobligatoria, Apr 7, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Could you let us know the specific error message or bounce message you receive?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 7, 2016
  3. jaulaobligatoria

    jaulaobligatoria Member

    Joined:
    Aug 3, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    Sure:

    That´s what happen when i reply a email.

    Code:
    Received: by mail-tester.com (Postfix, from userid 500)  id 6EDC1A01CB;

  Thu,  7 Apr 2016 19:41:51 +0200 (CEST)

Authentication-Results: mail-tester.com; dkim=fail  reason="verification

failed; unprotected key"  header.d=example.com header.i=@ example.com

header.b=KjTsP8UZ;  dkim-adsp=none (unprotected policy); dkim-atps=neutral

X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on mail-tester.com

X-Spam-Level: ****

X-Spam-Status: No/4.6/5.0

X-Spam-Test-Scores: DKIM_SIGNED=0.1,HTML_MESSAGE=0.001,

  RAZOR2_CF_RANGE_51_100=0.365,RAZOR2_CF_RANGE_E8_51_100=2.43,

  RAZOR2_CHECK=1.729,SPF_PASS=-0.001,T_DKIM_INVALID=0.01,T_REMOTE_IMAGE=0.01,

  T_RP_MATCHES_RCVD=-0.01

X-Spam-Last-External-IP: MYIP

X-Spam-Last-External-HELO: server. example.com

X-Spam-Last-External-rDNS: server. example.com

X-Spam-Date-of-Scan: Thu, 07 Apr 2016 19:41:51 +0200

X-Spam-Report: * -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches

handover relay *  domain  * -0.0 SPF_PASS SPF: sender matches SPF record

  *  0.0 HTML_MESSAGE BODY: HTML included in message  *  2.4

RAZOR2_CF_RANGE_E8_51_100 Razor2 gives engine 8 confidence level  *

above 50%  *  [cf: 100]  *  0.1 DKIM_SIGNED Message has a DKIM or DK

signature, not necessarily  *  valid  *  1.7 RAZOR2_CHECK Listed in

Razor2 (Vipul's Razor: home) *  0.4 RAZOR2_CF_RANGE_51_100 Razor2 gives

confidence level above 50%  *  [cf: 100]  *  0.0 T_DKIM_INVALID

DKIM-Signature header exists but is not valid  *  0.0 T_REMOTE_IMAGE Message

contains an external image

Received-SPF: Pass (sender SPF authorized) identity=mailfrom;

client-ip=MYIP; helo=server. example.com;

envelope-from=auser@ example.com; receiver=web-n3yhhx@mail-tester.com

Authentication-Results: mail-tester.com; dmarc=none header.from= example.com

Received: from server. example.com (server. example.com [MYIP])

  by mail-tester.com (Postfix) with ESMTPS id 8A06A9F681

  for <web-n3yhHX@mail-tester.com>; Thu,  7 Apr 2016 19:41:49 +0200 (CEST)

DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;

d= example.com ; s=default;

h=Content-Type:To:From:Subject:Message-ID:Date:References:

  In-Reply-To:MIME-Version; bh=uK7ZWiwoBmmq2zLt7qnD6JJYUhwthdb/W+NABlIDj7Q=;

b=

  KjTsP8UZfchlMojjxm+awC+SkeoZHy3/mS/D2WViZGgYBmCRMMVXjDrL46DLYjKVf/Qs/GQL35x

  mw

  h8eeslBZXUq1cUP51qQVcerBFI7+K6lutecEPG0f2RMYeOzGtuDucUtxXj/K+QeuKebfUeU2YKc

  Gm

  fR+Bu5smivIX459n8hE9PpAr6SxmFDQ5wyGIFmRoEf50OOjgv4QKhg1duZ9Duj6J+O04lTw9tNo

  5M

  jy8GxQaBExQjX3AZGHpS5MhsK77ZPIQWpz8KGJIdj01OpT6BOwEt1QemAoxjqubw1a2gxYzFQDl

  Ce  oW39i46hfaOEko+/lG1Md32ONFYiTEbyhw==;

Received: from mail-qg0-f48.google.com ([209.85.192.48]:33986)

  by server. example.com

  with esmtpsa (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128)  (Exim 4.86_1)  (envelope-from <user@ example.com>)

  id 1aoDxq-0004Qk-68  for web-n3yhHX@mail-tester.com;

  Thu, 07 Apr 2016 19:43:30 +0200

Received: by mail-qg0-f48.google.com with SMTP id c6so69589734qga.1

  for <web-n3yhHX@mail-tester.com>; Thu, 07 Apr 2016 10:43:30 -0700 (PDT)

X-Gm-Message-State:

AD7BkJIRUG2CbvvpeW2mxeNEb2qiZ3WnMsKuP2YZ0S2534OARDwZFlm3o1BxL56PWA9hhrN9Ram

  hUEmqiohMAA==

MIME-Version: 1.0

X-Received: by 10.140.181.137 with SMTP id

c131mr5879268qha.94.1460051009204; Thu, 07 Apr 2016 10:43:29 -0700 (PDT)

Received: by 10.140.33.246 with HTTP; Thu, 7 Apr 2016 10:43:29 -0700 (PDT)

In-Reply-To:

<CAKNXqdu86DLS0_hf3fYproxcOM-irNwxqDzFH260-9A8bwocnw@mail.gmail.com>

References:

  <CAKNXqdtXPp_LCy1uU9Ud+sLomFEbNs=JqmNhv3T9GziawnuEMw@mail.gmail.com>

  <CAKNXqdu86DLS0_hf3fYproxcOM-irNwxqDzFH260-9A8bwocnw@mail.gmail.com>

Date: Thu, 7 Apr 2016 19:43:29 +0200

X-Gmail-Original-Message-ID:

<CAKNXqdvpJ5uX0BO-ifZJTxONUbpXPCr3VBbSx6916H8bv6uHdw@mail.gmail.com>
    HELLO?
     
    #3 jaulaobligatoria, Apr 7, 2016
    Last edited by a moderator: Apr 11, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    To confirm, are you replying to this email from an email client, or through a webmail application? Do you receive the same result for both methods? Is the DKIM record configured on the cPanel server, or a remote DNS server?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Apr 11, 2016
  5. jaulaobligatoria

    jaulaobligatoria Member

    Joined:
    Aug 3, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    I´m replying this email through a client, but both methods have the same results and DKIM record is configured on Cpanel
     
    #5 jaulaobligatoria, Apr 12, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Apr 12, 2016
  7. jaulaobligatoria

    jaulaobligatoria Member

    Joined:
    Aug 3, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    Hi, thanks my Support Request ID is: 7517691

    I cant grant the ticket... :S If you have problems to enter i can give you credentials.
     
    #7 jaulaobligatoria, Apr 13, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - DKIM fail reply
  1. tgrand

    System Emails Fail DKIM

    tgrand, May 15, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    190
    cPanelMichael
    May 15, 2018
  2. jeffschips

    Exim filter for failed dkim or not in acceptable domain list

    jeffschips, Jan 7, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    282
    cPanelMichael
    Jan 8, 2018
  3. nunoperalta

    Warn about DKIM not existing or failing - on received emails

    nunoperalta, Dec 12, 2017, in forum: E-mail Discussion
    Replies:
    9
    Views:
    487
    nunoperalta
    Dec 13, 2017
  4. postcd

    Example DKIM record that does not fail

    postcd, Nov 30, 2017, in forum: E-mail Discussion
    Replies:
    3
    Views:
    867
    mtindor
    Dec 11, 2017
  5. Loneweaver

    DKIM Lookup failing

    Loneweaver, Jul 24, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    4
    Views:
    635
    cPanelMichael
    Jul 25, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice