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DKIM fail when reply a email

Discussion in 'E-mail Discussions' started by jaulaobligatoria, Apr 7, 2016.

  1. jaulaobligatoria

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    Hi, I have a problem not as I solve.

    When I send a new email everything is perfect. = PASS DKIM, SPF = PASS ...

    But there is a problem when I reply to an email then the DKIM does not match and the mail is returned as SPAM, I'm desperate not know what else I can do.

    Please help, thanks!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you let us know the specific error message or bounce message you receive?

    Thank you.
     
  3. jaulaobligatoria

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    Sure:

    That´s what happen when i reply a email.

    Code:
    Received: by mail-tester.com (Postfix, from userid 500)  id 6EDC1A01CB;
    
      Thu,  7 Apr 2016 19:41:51 +0200 (CEST)
    
    Authentication-Results: mail-tester.com; dkim=fail  reason="verification
    
    failed; unprotected key"  header.d=example.com header.i=@ example.com
    
    header.b=KjTsP8UZ;  dkim-adsp=none (unprotected policy); dkim-atps=neutral
    
    X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on mail-tester.com
    
    X-Spam-Level: ****
    
    X-Spam-Status: No/4.6/5.0
    
    X-Spam-Test-Scores: DKIM_SIGNED=0.1,HTML_MESSAGE=0.001,
    
      RAZOR2_CF_RANGE_51_100=0.365,RAZOR2_CF_RANGE_E8_51_100=2.43,
    
      RAZOR2_CHECK=1.729,SPF_PASS=-0.001,T_DKIM_INVALID=0.01,T_REMOTE_IMAGE=0.01,
    
      T_RP_MATCHES_RCVD=-0.01
    
    X-Spam-Last-External-IP: MYIP
    
    X-Spam-Last-External-HELO: server. example.com
    
    X-Spam-Last-External-rDNS: server. example.com
    
    X-Spam-Date-of-Scan: Thu, 07 Apr 2016 19:41:51 +0200
    
    X-Spam-Report: * -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches
    
    handover relay *  domain  * -0.0 SPF_PASS SPF: sender matches SPF record
    
      *  0.0 HTML_MESSAGE BODY: HTML included in message  *  2.4
    
    RAZOR2_CF_RANGE_E8_51_100 Razor2 gives engine 8 confidence level  *
    
    above 50%  *  [cf: 100]  *  0.1 DKIM_SIGNED Message has a DKIM or DK
    
    signature, not necessarily  *  valid  *  1.7 RAZOR2_CHECK Listed in
    
    Razor2 (Vipul's Razor: home) *  0.4 RAZOR2_CF_RANGE_51_100 Razor2 gives
    
    confidence level above 50%  *  [cf: 100]  *  0.0 T_DKIM_INVALID
    
    DKIM-Signature header exists but is not valid  *  0.0 T_REMOTE_IMAGE Message
    
    contains an external image
    
    Received-SPF: Pass (sender SPF authorized) identity=mailfrom;
    
    client-ip=MYIP; helo=server. example.com;
    
    envelope-from=auser@ example.com; receiver=web-n3yhhx@mail-tester.com
    
    Authentication-Results: mail-tester.com; dmarc=none header.from= example.com
    
    Received: from server. example.com (server. example.com [MYIP])
    
      by mail-tester.com (Postfix) with ESMTPS id 8A06A9F681
    
      for <web-n3yhHX@mail-tester.com>; Thu,  7 Apr 2016 19:41:49 +0200 (CEST)
    
    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
    
    d= example.com ; s=default;
    
    h=Content-Type:To:From:Subject:Message-ID:Date:References:
    
      In-Reply-To:MIME-Version; bh=uK7ZWiwoBmmq2zLt7qnD6JJYUhwthdb/W+NABlIDj7Q=;
    
    b=
    
      KjTsP8UZfchlMojjxm+awC+SkeoZHy3/mS/D2WViZGgYBmCRMMVXjDrL46DLYjKVf/Qs/GQL35x
    
      mw
    
      h8eeslBZXUq1cUP51qQVcerBFI7+K6lutecEPG0f2RMYeOzGtuDucUtxXj/K+QeuKebfUeU2YKc
    
      Gm
    
      fR+Bu5smivIX459n8hE9PpAr6SxmFDQ5wyGIFmRoEf50OOjgv4QKhg1duZ9Duj6J+O04lTw9tNo
    
      5M
    
      jy8GxQaBExQjX3AZGHpS5MhsK77ZPIQWpz8KGJIdj01OpT6BOwEt1QemAoxjqubw1a2gxYzFQDl
    
      Ce  oW39i46hfaOEko+/lG1Md32ONFYiTEbyhw==;
    
    Received: from mail-qg0-f48.google.com ([209.85.192.48]:33986)
    
      by server. example.com
    
      with esmtpsa (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128)  (Exim 4.86_1)  (envelope-from <user@ example.com>)
    
      id 1aoDxq-0004Qk-68  for web-n3yhHX@mail-tester.com;
    
      Thu, 07 Apr 2016 19:43:30 +0200
    
    Received: by mail-qg0-f48.google.com with SMTP id c6so69589734qga.1
    
      for <web-n3yhHX@mail-tester.com>; Thu, 07 Apr 2016 10:43:30 -0700 (PDT)
    
    X-Gm-Message-State:
    
    AD7BkJIRUG2CbvvpeW2mxeNEb2qiZ3WnMsKuP2YZ0S2534OARDwZFlm3o1BxL56PWA9hhrN9Ram
    
      hUEmqiohMAA==
    
    MIME-Version: 1.0
    
    X-Received: by 10.140.181.137 with SMTP id
    
    c131mr5879268qha.94.1460051009204; Thu, 07 Apr 2016 10:43:29 -0700 (PDT)
    
    Received: by 10.140.33.246 with HTTP; Thu, 7 Apr 2016 10:43:29 -0700 (PDT)
    
    In-Reply-To:
    
    <CAKNXqdu86DLS0_hf3fYproxcOM-irNwxqDzFH260-9A8bwocnw@mail.gmail.com>
    
    References:
    
      <CAKNXqdtXPp_LCy1uU9Ud+sLomFEbNs=JqmNhv3T9GziawnuEMw@mail.gmail.com>
    
      <CAKNXqdu86DLS0_hf3fYproxcOM-irNwxqDzFH260-9A8bwocnw@mail.gmail.com>
    
    Date: Thu, 7 Apr 2016 19:43:29 +0200
    
    X-Gmail-Original-Message-ID:
    
    <CAKNXqdvpJ5uX0BO-ifZJTxONUbpXPCr3VBbSx6916H8bv6uHdw@mail.gmail.com>
    
    
    HELLO?
     
    #3 jaulaobligatoria, Apr 7, 2016
    Last edited by a moderator: Apr 11, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    To confirm, are you replying to this email from an email client, or through a webmail application? Do you receive the same result for both methods? Is the DKIM record configured on the cPanel server, or a remote DNS server?

    Thank you.
     
  5. jaulaobligatoria

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    I´m replying this email through a client, but both methods have the same results and DKIM record is configured on Cpanel
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  7. jaulaobligatoria

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    Hi, thanks my Support Request ID is: 7517691

    I cant grant the ticket... :S If you have problems to enter i can give you credentials.
     
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