Hi all
I have an issue where Gmail is marking all emails sent from my domain (tsena.co.bw) as SPAM. Initially there was no PTR, SPF and DKIM records for the domain, I have sent all these records to the domain registrar and they are all working except DKIM. I'm wondering if there's anything I've missed when copying this record from cPanel. I went to Mail > Authentication and copied the record under DKIM and sent it to the ISP (I kept the selector as
default._domainkey as it appears on cPanel). I did the same thing with SPF and it worked.
Please help me in troubleshooting this. The cPanel server is hosted internally while the domain name is hosted externally so we rely on the provider to add all our DNS records.
I have read several threads here including this document by cPanel
How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation
I have an issue where Gmail is marking all emails sent from my domain (tsena.co.bw) as SPAM. Initially there was no PTR, SPF and DKIM records for the domain, I have sent all these records to the domain registrar and they are all working except DKIM. I'm wondering if there's anything I've missed when copying this record from cPanel. I went to Mail > Authentication and copied the record under DKIM and sent it to the ISP (I kept the selector as
default._domainkey as it appears on cPanel). I did the same thing with SPF and it worked.
Please help me in troubleshooting this. The cPanel server is hosted internally while the domain name is hosted externally so we rely on the provider to add all our DNS records.
I have read several threads here including this document by cPanel
How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation