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DKIM Lookup failing

Discussion in 'Bind / DNS / Nameserver Issues' started by Loneweaver, Jul 24, 2017.

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  1. Loneweaver

    Loneweaver Member

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    Hi all

    I have an issue where Gmail is marking all emails sent from my domain (tsena.co.bw) as SPAM. Initially there was no PTR, SPF and DKIM records for the domain, I have sent all these records to the domain registrar and they are all working except DKIM. I'm wondering if there's anything I've missed when copying this record from cPanel. I went to Mail > Authentication and copied the record under DKIM and sent it to the ISP (I kept the selector as
    default._domainkey as it appears on cPanel). I did the same thing with SPF and it worked.

    Please help me in troubleshooting this. The cPanel server is hosted internally while the domain name is hosted externally so we rely on the provider to add all our DNS records.

    I have read several threads here including this document by cPanel
    How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation
     
    #1 Loneweaver, Jul 24, 2017
  2. Loneweaver

    Loneweaver Member

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    Here's the DKIM as it appears on cPanel. I have rearranged the characters

    [removed - no need to post the DKIM record here]
     
    #2 Loneweaver, Jul 24, 2017
    Last edited by a moderator: Jul 24, 2017
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you verify how you are testing the DKIM record and determining that it's not configured properly? You may also want to direct your provider to the following post if they need to change how the DKIM record is added at the DNS hosting provider for the domain name:

    incorrect DKIM key generated by cPanel

    Thank you.
     
    #3 cPanelMichael, Jul 24, 2017
  4. Loneweaver

    Loneweaver Member

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    I used this online check tool: Tools - mail-tester.com
     
    #4 Loneweaver, Jul 25, 2017
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I recommend reaching out to the DNS provider that set up the DKIM record for this domain name to determine if a change to the record is required. The thread referenced in my last response should help with that.

    Thank you.
     
    #5 cPanelMichael, Jul 25, 2017
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