Loneweaver

Member
Nov 30, 2016
18
1
3
Botswana
cPanel Access Level
Root Administrator
Hi all

I have an issue where Gmail is marking all emails sent from my domain (tsena.co.bw) as SPAM. Initially there was no PTR, SPF and DKIM records for the domain, I have sent all these records to the domain registrar and they are all working except DKIM. I'm wondering if there's anything I've missed when copying this record from cPanel. I went to Mail > Authentication and copied the record under DKIM and sent it to the ISP (I kept the selector as
default._domainkey as it appears on cPanel). I did the same thing with SPF and it worked.

Please help me in troubleshooting this. The cPanel server is hosted internally while the domain name is hosted externally so we rely on the provider to add all our DNS records.

I have read several threads here including this document by cPanel
How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation
 

Loneweaver

Member
Nov 30, 2016
18
1
3
Botswana
cPanel Access Level
Root Administrator
Hi all

I have an issue where Gmail is marking all emails sent from my domain (tsena.co.bw) as SPAM. Initially there was no PTR, SPF and DKIM records for the domain, I have sent all these records to the domain registrar and they are all working except DKIM. I'm wondering if there's anything I've missed when copying this record from cPanel. I went to Mail > Authentication and copied the record under DKIM and sent it to the ISP (I kept the selector as
default._domainkey as it appears on cPanel). I did the same thing with SPF and it worked.

Please help me in troubleshooting this. The cPanel server is hosted internally while the domain name is hosted externally so we rely on the provider to add all our DNS records.

I have read several threads here including this document by cPanel
How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation
Here's the DKIM as it appears on cPanel. I have rearranged the characters

[removed - no need to post the DKIM record here]
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Hello,

Could you verify how you are testing the DKIM record and determining that it's not configured properly? You may also want to direct your provider to the following post if they need to change how the DKIM record is added at the DNS hosting provider for the domain name:

incorrect DKIM key generated by cPanel

Thank you.
 

Loneweaver

Member
Nov 30, 2016
18
1
3
Botswana
cPanel Access Level
Root Administrator

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Hello,

I recommend reaching out to the DNS provider that set up the DKIM record for this domain name to determine if a change to the record is required. The thread referenced in my last response should help with that.

Thank you.