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DKIM not signing messages properly

Discussion in 'E-mail Discussion' started by sheldon199, Apr 18, 2019.

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  1. sheldon199

    sheldon199 Registered

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    Hello,

    I am the systems admin for my company. Recently one of our managed server providers informed us that our system is running build 42. Our emails recently stopped getting signed with DKIM signatures and the techs at our hosting company recommended upgrading to build 78, which would involve a hardware change.

    This is all reasonable to me but my boss needs to know exactly why DKIM isn't signing messages and why an upgrade will fix it. Can anyone help me out a little bit?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @sheldon199,

    Can you verify which specific cPanel & WHM version is currently installed on the affected system? You can execute the following command as root to find this information:

    Code:
    cat /usr/local/cpanel/version
    Thank you.
     
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  3. sheldon199

    sheldon199 Registered

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    Hi Michael,

    The output of cat /usr/local/cpanel/version is below.

    11.42.1.31

    Thanks for your help!
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @sheldon199,

    Thank you for sharing the full cPanel & WHM version. Support for cPanel & WHM version 11.42 ended in early 2015:

    11.42 Now EOL | cPanel Newsroom

    Identifying a single case number related to your specific issue is unlikely because we've published numerous improvements to DKIM functionality in cPanel & WHM in the versions released since 11.42. You can search for DKIM within the individual change logs found on the link below to see all of the cases we've published:

    Change Logs - Change Logs - cPanel Documentation

    Let me know if have any questions about setting up the new cPanel & WHM installation and transferring the accounts from this server to the new one.

    Thank you.
     
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