DKIM not working / "Email Deliverability" indicates "Valid"

rigarz85

Registered
Jun 4, 2023
2
1
3
Lima
cPanel Access Level
Website Owner
Hello,

I have configured the SPF and DKIM from "Email Deliverability" and I get "valid"
1685935792096.png
I have waited 48 hours for the propagation, but when I test with Gmail or Mail Tester (www.mail-tester.com), the result is "Your message is not signed with DKIM":

www.mail-tester.com:
1685936158654.png

Gmail: DKIM does not appear:
1685936473720.png


help me please,

Gracias
 

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cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Root Administrator
Hey there! I see your domain is using the following nameservers:

Code:
Name Server: ns274811.a1center.net
Name Server: ns274812.a1center.net
This likely indicates that the DNS records on your cPanel server, including the SPF and DKIM records, are not in your live DNS configuration. You'd want to add those records wherever the DNS for the domain is hosted. If you aren't sure where that is, you would need to contact your hosting provider as those nameservers are part of their network.
 
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ResellerWiz

Well-Known Member
Mar 24, 2023
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Hey there! I see your domain is using the following nameservers:

Code:
Name Server: ns274811.a1center.net
Name Server: ns274812.a1center.net
This likely indicates that the DNS records on your cPanel server, including the SPF and DKIM records, are not in your live DNS configuration. You'd want to add those records wherever the DNS for the domain is hosted. If you aren't sure where that is, you would need to contact your hosting provider as those nameservers are part of their network.
This is exactly the issue. Other than setting up nameservers on the local cPanel server or creating a DNS cluster, contacting the host so they can help the OP add the DKIM record to his DNS zone is really the only option to resolve the issue.
 

rigarz85

Registered
Jun 4, 2023
2
1
3
Lima
cPanel Access Level
Website Owner
This is exactly the issue. Other than setting up nameservers on the local cPanel server or creating a DNS cluster, contacting the host so they can help the OP add the DKIM record to his DNS zone is really the only option to resolve the issue.
Please, as for dummies...
What is "OP"?