Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

DKIM problem validating gmail on incoming mail

Discussion in 'E-mail Discussion' started by Commerce3, Feb 3, 2017.

Tags:
  1. Commerce3

    Commerce3 Registered

    Joined:
    Feb 3, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Washington, DC
    cPanel Access Level:
    Root Administrator
    In the past few days I have received a handful of reports from clients who are hearing about emails to them bouncing with DKIM errors which so far seem to be only for gmail.com:
    550 DKIM: encountered the following problem validating gmail.com: bodyhash_mismatch

    I am trying to diagnose this and wondering if others have seen this or know what the issue and solution might be? Thanks
     
    #1 Commerce3, Feb 3, 2017
  2. NOC_Serverpoint

    NOC_Serverpoint Well-Known Member

    Joined:
    Jul 3, 2016
    Messages:
    102
    Likes Received:
    6
    Trophy Points:
    18
    cPanel Access Level:
    Website Owner
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 NOC_Serverpoint, Feb 5, 2017
  3. sukil

    sukil Active Member

    Joined:
    Nov 15, 2005
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    151
    cPanel Access Level:
    Root Administrator
    I am experiencing the exact same issues from numerous clients. And I dont understand why I shall disable DKIM? Does it mean cPanel cant provide quality DKIM solution? Or is it Google at fault? Is there any document about it?

    I also noticed that, the issue occurs from Google Hosted as well as the free @gmail.com accounts. And not all emails get bounced wit that error. Some get delivered while some bounce off. The same Google hosted account, one email account cant deliver emails at all while another email account in the same Google hosted doesnt experience a single bounce! All to the same domain and cPanel server and at the same time.

    I have tested with dkimvalidator.com and all gmail emails show there as PASS. From the same accounts which are unable to send email and at the same time using CC. I am puzzled, if dkimvalidator says the email is ok then the same email sent using CC to my server, why is it rejecting the same email?
     
    #3 sukil, Feb 6, 2017
  4. MACscr

    MACscr Well-Known Member

    Joined:
    Sep 30, 2003
    Messages:
    193
    Likes Received:
    1
    Trophy Points:
    168
    cPanel Access Level:
    Root Administrator
    I have been having the same issue as well with incoming email from gmail and its been pretty random and frustrating for clients.
     
    #4 MACscr, Feb 6, 2017
    Last edited: Feb 6, 2017
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,378
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    This error message stems from the following Exim bug:

    Bug 2016 – DKIM bodyhash mismatch on Gmail > 64kB

    Internal case CPANEL-10799 is open to ensure the fix published by Exim is applied to the version of Exim offered with cPanel. I'll update this thread with more information on the status of this case as it becomes available. In the meantime, the workaround is to disable "Reject DKIM failures" under the "ACL Options" tab via "WHM >> Exim Configuration Manager >> Basic Editor".

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelMichael, Feb 6, 2017
    Juan F likes this.
  6. tmdesigner

    tmdesigner Member

    Joined:
    Nov 27, 2011
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    Root Administrator
    Hi all, I have been experiencing exactly the same. Any luck with this issue?
     
    #6 tmdesigner, Feb 7, 2017
  7. Netcoda

    Netcoda Registered

    Joined:
    Feb 7, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    England
    cPanel Access Level:
    Reseller Owner
    Having same issue, thanks for the update thread. I will look forward to the patch.
     
    #7 Netcoda, Feb 7, 2017
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,378
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, Feb 8, 2017
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,378
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Internal case CPANEL-10799 is included with cPanel version 62.0.12:

    Fixed case CPANEL-10799: Update exim to 4.88-2.cp1162.

    This version is currently published to the EDGE build tier. More information on how new builds are published is available on our cPanel & WHM Product Versions and the Release Process documentation.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #9 cPanelMichael, Feb 14, 2017
  10. Leonardo Moreno

    Leonardo Moreno Registered

    Joined:
    Feb 9, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Venezuela
    cPanel Access Level:
    Website Owner
    Hi, is there any way to update just exim to build 4.88-2.cp1162 without having to update to the EDGE build?

    Thanks in advance.
     
    #10 Leonardo Moreno, Feb 15, 2017
  11. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,378
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    This is unsupported, and using updates from the EDGE tier or updating directly to the EDGE tier isn't recommended for production machines. I recommend disabling "Reject DKIM failures" under the "ACL Options" tab via "WHM >> Exim Configuration Manager >> Basic Editor" as a workaround until this fix reaches your build tier.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #11 cPanelMichael, Feb 15, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - DKIM problem validating
  1. lfpiaggio

    DKIM: encountered the following problem validating domain : bodyhash_mismatch

    lfpiaggio, Jul 20, 2018, in forum: E-mail Discussion
    Replies:
    8
    Views:
    302
    cPanelLauren
    Aug 9, 2018
  2. Luciano Donato

    DKIM: encountered the following problem validating

    Luciano Donato, Jun 12, 2018, in forum: Discussões em Português
    Replies:
    13
    Views:
    348
    lfpiaggio
    Jul 20, 2018
  3. ELSSys

    DKIM records when clustered servers use MyDNS

    ELSSys, Jun 18, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    101
    cPanelMichael
    Jun 19, 2018
  4. Yasser Masood

    DKIM for main server hostname II

    Yasser Masood, Jun 7, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    161
    cPanelMichael
    Jun 7, 2018
  5. meeven

    SOLVED Error in DKIM core record

    meeven, Jun 2, 2018, in forum: E-mail Discussion
    Replies:
    8
    Views:
    279
    jcalvert
    Jun 30, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice