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DKIM Signature Body Hash not verifying

Discussion in 'E-mail Discussion' started by Volox, Mar 17, 2019.

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  1. Volox

    Volox Member

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    I am having trouble with the DKIM signature body hash not verifying. MX Toolbox is reporting this problem when I ping test send an email to the delivery check tool.

    When I go to the Email Deliverability for the domain, it shows the DKIM record as valid.

    I am on cPanel 78.0.17 and my DNS is hosted on the same server as Exim. Is there a problem with the way Exim is signing? or the way MXToolbox is validating? Or is there somewhere else I should be looking?
     
    #1 Volox, Mar 17, 2019
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Volox,

    Can you open a support ticket so we can take a look at the actual record and verify it's setup correctly? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
    #2 cPanelMichael, Mar 19, 2019
  3. Volox

    Volox Member

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    I have filed the support request ->
    Your Support Request ID is: 11708161
     
    #3 Volox, Mar 19, 2019
  4. Martin Hinrichsen

    Martin Hinrichsen Member

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    Most likely related to custom keys for 3dparty DNS services. Have you been creating shortened DKIM keys eg 1024bit?
     
    #4 Martin Hinrichsen, Mar 20, 2019
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    To update, it looks like this was a false positive from MXToolBox. It's testing utility requires that DMARC is enabled for a domain in order for it to pass DKIM verification.

    Thank you.
     
    #5 cPanelMichael, Mar 20, 2019
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