DKIM Signature Body Hash not verifying

Volox

Member
Jun 11, 2017
20
2
3
San Diego
cPanel Access Level
Root Administrator
I am having trouble with the DKIM signature body hash not verifying. MX Toolbox is reporting this problem when I ping test send an email to the delivery check tool.

When I go to the Email Deliverability for the domain, it shows the DKIM record as valid.

I am on cPanel 78.0.17 and my DNS is hosted on the same server as Exim. Is there a problem with the way Exim is signing? or the way MXToolbox is validating? Or is there somewhere else I should be looking?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello @Volox,

Can you open a support ticket so we can take a look at the actual record and verify it's setup correctly? You can post the ticket number here and we'll link this thread to it.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
I have filed the support request ->
Your Support Request ID is: 11708161
To update, it looks like this was a false positive from MXToolBox. It's testing utility requires that DMARC is enabled for a domain in order for it to pass DKIM verification.

Thank you.