DKIM, SPF and MAIL.for new SUBDOMAINS

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Could you submit a ticket for us to investigate this further? Please post the ticket number here upon submitting one.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello,

I've looked at the ticket and opened up a second for that second issue. The first issue for DKIM and SPF already has a case for the DKIM records as I mentioned in the ticket. That case is 60499.

The other issue for the subdomain mail.subdomain.domain.com entry not being added to the DNS zone file even though cPanel > Email Accounts > More > Configure Email Client lists mail.subdomain.domain.com for the incoming and outgoing mail server for the manual settings did not already have an open case. As such, I submitted one and the case is 60578.

Thanks!