DKIM stopped working after account recreation

[Avensen]

Hi everyone!

Had to terminate and then legacy restore an account from daily backup on WHM 11.42.1 (build 17) server.

Before account termination DKIM records were added just fine to its outgoing e-mails. After account restoration none DKIM records present in its outgoing e-mails. Tried to fix it by running:

/usr/local/cpanel/bin/dkim_keys_uninstall username
/usr/local/cpanel/bin/dkim_keys_install username

Then restarted Exim and it didn't help. Please help to troubleshoot this issue. DKIM on other accounts works fine.

 

[cPanelPeter]

Hello,

Please open a support ticket using the link in my signature. We'd be happy to take a look at that for you. Please post the ticket number here so we can update this thread accordingly.

 

[Avensen]

Somehow private key files in /var/cpanel/domain_keys/private for those accounts had "root:root" ownership. Changing ownership to "root:mail" resolved the problem.

Thanks for posters in this thread: http://forums.cpanel.net/f185/unable-open-private-key-file-reading-412092.html