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Dns Admin failing

Discussion in 'General Discussion' started by tank, May 17, 2016.

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  1. tank

    tank Well-Known Member

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    For a while now I have had dns admin restarting at night. Sometimes just once, sometimes several times in a row. Any ideas why would this be happening?

    It only started occurring when I tried to do an SDF record on a domain.


    Thanks
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  3. tank

    tank Well-Known Member

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    Thanks for the article. I get emailed sometimes 3 or 4 a night stating that DNS admin failed, then recovered. Any ideas why that is.
     
    #3 tank, May 29, 2016
    Last edited: May 29, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Is this email coming from cPanel or a third-party monitoring application?

    Thank you.
     
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  5. tank

    tank Well-Known Member

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    The email is coming from the monitoring service of the service. So i am getting emails saying DNS admin failed from cpanel . Then getting an email that it recovered.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you provide an example of one of these messages, including the message header, and ensuring to remove real domain names or IP addresses?

    Thank you.
     
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  7. tank

    tank Well-Known Member

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    Code:
    The service “dnsadmin” appears to be down.
    
    
    Server
    
    
    Domain name
    
    
    Primary IP Address
    
    
    xxx.xxx.xxx.xx
    
    
    Service Name
    
    
    dnsadmin
    
    
    Service Status
    
    
    failed ⛔
    
    
    Notification
    
    
    The service “dnsadmin” appears to be down.
    
    
    Service Check Method
    
    
    The system failed to connect to this service’s TCP/IP port.
    
    
    Reason
    Timeout while trying to get data from service: Died
    
    
    Number of Restart Attempts
    
    
    1
    
    
    Service Check Raw Output
    
    
    The 'dnsadmin' service passed the check.
    
    
    Startup Log
    
    
    dnsadmin 3.3 entering server mode
    
    
    Memory Information
    
    The chkservd process attempts to connect to “127.0.0.1:/var/cpanel/dnsadmin/sock” in order to validate that this service is functioning. If you blocked connections with iptables or the “Host Access Control” interface in WHM, this failure may be a false positive.
    
    
    To resolve this issue, either open the firewall to allow connections as the root user to “127.0.0.1:/var/cpanel/dnsadmin/sock” or disable checks for this service in WHM’s “Service Manager” interface with the “Configure Monitor Settings” link below.
    
    
    Timeout while trying to get data from service: Died
    
    
    Number of Restart Attempts
    
    
    1
    
    
    Service Check Raw Output
    
    
    The 'dnsadmin' service passed the check.
    
    
    Startup Log
    
    
    dnsadmin 3.3 entering server mode
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    CPANEL-5543 was released as part of cPanel 56.0.3:

    Fixed case CPANEL-5543: Dnsadmin dormant generates authkeys on startup.


    Also, please note the following output in the notification:

    Would you mind opening a support ticket so we can take a closer look if you are not blocking connections to localhost via your firewall or Host Access Control? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    I've not seen additional feedback to this thread or reference to an open support ticket. I'm marking this thread as resolved, however feel free to let us know if the issue continues.

    Thank you.
     
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